Nicole Daniel
Healthcare Admin/Coding
St. Petersburg,FL
Summary
Experienced Office Manager and Healthcare front office specialist focused on outstanding customer service and team building. Highly dependable, ethical, and reliable, with 25+ years of experience across medical, esthetics, finance, and retail. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, while optimizing processes and supporting team objectives. Currently obtaining a CPC to enhance my healthcare knowledge and skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Front Office Specialist
PH Dermatology
Tampa, FL
09.2024 - Current
- Facilitated warm greetins and welcoming experiences for all new patients to the practice
- Supported patient intake by providing necessary forms and assisting with accurate completion
- Managed patietn payment processes to ensure timely collection of copays, deductibles and co-insurance
- Executed accurate entry and understanding of ICD-10 CM and CPT coding standards
- Responded to telephone inquires promptly to ensure high-quality customer service
- Escalated calls to providers and supervisors as needed
- Optimized provider schedule to enhance operational efficiency
- Managed demographic information entry into EMR, ensuring data integrity and compliance with HIPAA.
- Managed insurance eligibility checks and coordinated referral and authorization requests
- Managed appointment logistics for multiple healthcare providers in several locations
- Served as primary liaison for patients and practice, enduring seamless interactions and support
Patient Coordinator & Office Manager
Skinspirations
Clearwater, FL
04.2016 - Current
- Managed office operations including daily cash reconciliation
- Efficient scheduling of complicated patient appointments for seven providers
- Knowledge and sales of SkinMedica, Revision and Obagi Medical Products
- Knowledge of all aesthetic treatments offered
- Developed and maintained successful relationships with vendor sand suppliers
- Delivered performance reviews, recommending additional training or advancements
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Explained upcoming treatment preparation, instructions, and post care instructions to patients.
- Maintained confidentiality of patient data to safeguard health information.
- Assisted with the implementation of a company 401k plan after 15 years of none
- Assist with bi-weekly accounting and payroll functions
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Assisted with social media marketing as needed
- Implemented electronic consent forms as a result of COVID19
- Managed inventory and orders of medical, retail and office supplies
- Maintenance of all training manuals to keep staff up to date on all policies and procedures
Lead Aesthetician, Medical Assistant and Reception
Orange Blossom Aesthetics
Trinity, FL
04.2018 - 04.2019
- Responsible for daily operations including opening and closing procedures and cash drawer reconciliation of cash, checks and credit cards
- Assist with social media marketing
- Meet with medical company reps as necessary to maintain working relationships on behalf of the company and owner,
- Sole Aesthetician brought on to help open a new MedSpa
- Responsible for creating Aesthetician training manual and Facial & Chemical Peel Protocols
- Responsible for creating Laser and Injectable treatment plans for spa
- Assisted providers with Cosmetic treatments including laser treatments and injectable treatments
- Responsible for all product orders including injectable fillers, neurotoxins and skin care products
- Sales and inventory of iS Clinical, PCA and EltaMD products
- Provided training for all new Spa Staff
- Sanitized, restocked, and organized treatment rooms and spa equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments and registered patients
- Performed treatments and created and maintained records of treatment according to company policy
Esthetician
Massage Envy Spa
Largo, FL
01.2017 - 12.2017
- Welcomed clients as they arrived for appointments
- Performed 60 or 90-minute customized Murad facials, PCA chemical Peels or SilkPeel Dermal Infusion treatment
- Educated clients on Murad and PCA home care products that best fit their needs
- Handled busy schedule with back to back clients in an efficient manner
- Stocked treatment rooms with proper supplies
- Maintained a clean working environment
- Assisted with daily laundry in the clinic
- Fostered a friendly, warm and exceptional client experience
- Flexibly worked evenings and weekends to maintain proper spa coverage
- Created repeat business by developing long-term relationships with regular customers
Patient Coordinator
Suncoast Skin Solutions
Largo, FL
03.2015 - 04.2016
- Responsible for patient check in and check out
- Collected co-payments, co-insurance and balances
- Scheduled patient appointments in Clinix and Nextech Systems
- Entered and maintained patient demographics in Clinix and Nextech systems
- Addressed routine inquiries regarding appointments, products and treatments
- Resolved customer complaints and facilitated conflict resolutions
- Product knowledge and sales of ZO Skin Health
- Facilitated Monthly product inventory reports
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information
- Educated patients by explaining preparation instructions for upcoming procedures and tests
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated transportation to get patients to and from medical appointments.
RIA & New Business Team Leader
Transamerica Financial Advisors
St. Petersburg, FL
12.2002 - 11.2014
- Implemented and lead a new department for the company
- Created and maintained advisory programs, office ranges, and fee structures
- Assisted financial advisors with daily maintenance of client advisory accounts
- Assisted with daily functions including ACAT/Non-ACAT, ACH/EFT transactions
- Assisted with daily reconciliation of advisory fees and rebates
- Resolved any client or advisor conflicts in a professional and timely manner
- Supported executives by conducting research, reporting and documentation.
- Minimized financial discrepancies, resulting in increased efficiency and accuracy in financial transactions.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Office Staff & Cashier
Publix SuperMarkets
Florida
01.1993 - 01.2002
- Responsible for daily cash drawer reconciliation for all registers
- Responsible for daily deposits of cash, check, money order and credit card transactions
- Assist with armored car drop-off/pick-ups
- Daily ATM replenishment of cash
- Ordering of cash, coins, stamps and lottery tickets as needed
- Facilitated front and back office customer service and cash office duties
- Supervised front end staff
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Orchestrated performance-oriented environment by closely supporting team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Bachelor of Science - Business Administration
University of South Florida
Tampa, FL2001
Facial Specialist - Facial Specialist
Loraine's Academy
St. Petersburg, FL2011
Skills
- Organization and Time Management
- Customer Service
- Project Management
- Administration and Operations
- Training and Development
- Conflict Management
- Account Reconciliation
Certification
Skin Care A to Z certification at the Esthetics Association of Florida 2015 International Skin Care Techniques 3 Day Certification at the Dermal Institute 2012 Murad Product Knowledge certification 2017 PCA Chemical Peels and product knowledge certification 2017 SkinMedica Product Knowledge certification 2016 Obagi Medical Product knowledge certification 2017Page
Timeline
Front Office Specialist
PH Dermatology
09.2024 - Current
Lead Aesthetician, Medical Assistant and Reception
Orange Blossom Aesthetics
04.2018 - 04.2019
Esthetician
Massage Envy Spa
01.2017 - 12.2017
Patient Coordinator & Office Manager
Skinspirations
04.2016 - Current
Patient Coordinator
Suncoast Skin Solutions
03.2015 - 04.2016
RIA & New Business Team Leader
Transamerica Financial Advisors
12.2002 - 11.2014
Office Staff & Cashier
Publix SuperMarkets
01.1993 - 01.2002
Bachelor of Science - Business Administration
University of South Florida
Facial Specialist - Facial Specialist
Loraine's Academy