Nicole Davis
Springfield,MO
Summary
Dynamic and results-oriented professional with a proven track record at Cesar's Old Mexico, enhancing customer experiences and streamlining service operations. Excelled in multitasking and guest engagement, significantly reducing wait times. Skilled in animal care and enrichment, with a strong work ethic and exceptional customer service abilities. Demonstrates patience and empathy in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Server
Cesar's Old Mexico
02.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess
Cesar's Old Mexico
02.2022 - Current
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Intern
Hickory Lane Plants
01.2022 - 05.2022
- Reduced plant loss by promptly identifying pests or diseases and applying appropriate treatments.
- Supported sales team in achieving revenue targets with in-depth knowledge of available products and proactive upselling techniques when appropriate.
- Educated customers on proper plant care techniques, increasing their chances of success with purchased items at home.
- Ensured the healthiest possible plants were available for sale by routinely inspecting specimens for quality control purposes.
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
Intern
Dickerson Park Zoo
09.2018 - 05.2019
- Observed behavioral changes in animals, informing adjustments to care plans as needed for improved wellbeing.
- Maintained clean and safe exhibit spaces for both animals and guests, ensuring a high standard of hygiene and visual appeal.
- Assisted in the design of engaging enrichment activities, promoting mental stimulation and natural behaviors in animals.
- Assisted with veterinary procedures when necessary, ensuring proper restraint techniques were utilized for animal safety and staff protection.
- Gained a comprehensive understanding of various animal species'' biology, behavior, and environmental needs through extensive research and hands-on training.
Education
Associate of Science - Biology
Ozarks Technical Community College
Springfield, MO05-2025
High School Diploma -
Kickapoo High School
Springfield, MO05-2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- First Aid
- CPR and AED Training
- Animal Care Expertise
- Animal Enrichment
- Zoo Safety Protocols
- Patience and Empathy
Timeline
Server
Cesar's Old Mexico
02.2023 - Current
Hostess
Cesar's Old Mexico
02.2022 - Current
Intern
Hickory Lane Plants
01.2022 - 05.2022
Intern
Dickerson Park Zoo
09.2018 - 05.2019
Associate of Science - Biology
Ozarks Technical Community College
High School Diploma -
Kickapoo High School
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