Nicole Deaguero
Northglenn,Co
Summary
Proven track record in enhancing patient satisfaction and operational efficiency at AdventHealth, showcasing exceptional attention to detail and customer service skills. Excelled in reducing scheduling conflicts by over 30%, leveraging computer skills and teamwork to exceed targets. Demonstrated strong work ethic and problem-solving abilities, significantly improving resource allocation and patient relations. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
16
16
years of professional experience
Work History
Scheduler Pre Registrar
AdventHealth
Denver, CO
10.2023 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Patient Services Representative
Health Images
Thornton, CO
04.2021 - 09.2023
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Assisted patients in filling out check-in and payment paperwork.
Medical Receptionist/Supervisor
The Women's Health Group
Thornton, CO
07.2008 - 03.2021
- Assisted in managing conflicts among staff members when needed; fostered open communication channels which ultimately strengthened overall team dynamics.
- Collaborated with clinical staff to optimize workflow and ensure seamless transitions between departments.
- Served as a liaison between patients, providers, and insurance companies to resolve any issues or discrepancies efficiently.
- Organized office supply inventory for optimal cost control while maintaining adequate stock levels for smooth daily operations.
- Assisted in the training of new employees, developing comprehensive onboarding materials that enhanced knowledge retention.
- Improved patient satisfaction by ensuring prompt and efficient front desk operations.
- Enhanced the patient experience with a warm, welcoming environment and professional demeanor.
- Ensured a clean and organized work environment by performing regular audits of reception areas.
- Developed strong relationships with patients through consistent professionalism and compassionate care during interactions at the front desk area.
- Managed phone system effectively, triaging calls as necessary and reducing hold times for callers.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
Education
High School Diploma -
Thornton High School
Thornton, CO05.2007
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
Timeline
Scheduler Pre Registrar
AdventHealth
10.2023 - Current
Patient Services Representative
Health Images
04.2021 - 09.2023
Medical Receptionist/Supervisor
The Women's Health Group
07.2008 - 03.2021
High School Diploma -
Thornton High School