Nicole Dees
Thonotosassa,FL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Account Manager
VitalCaring Group/Family Home Health
2023.07 - Current
- Building and maintaining strong community relationships and partnerships to create steady referral sources
- Communicating with families and patients to ensure smooth and appropriate transitional care in a variety of settings
- Educating patients and families- bridging communication gaps for those involved in the plan of care
- The goal is to improve patient outcomes to allow seniors to remain in their homes safer, and longer.
Patient Service Coordinator
VitalCaring Group/Family Home Health
2022.09 - 2023.07
- Overseeing the day-to-day flow of new admissions, and intermittent visits
- Managing patient/clinician relationships for optimal patient satisfaction
- Bridging communication amongst operations, clinical, sales team, and referral sources
- Provide support and training region wide for new hires, and current staff.
Intake Scheduler
Visiting Nurse Association
2020.10 - 2022.08
- Managing all inbound referrals for new and existing patients
- Scheduling multiple disciplines per physician orders and protocols
- Maintaining patient charts and medical records
- Fielding and triaging office calls and queries.
Medicare Biller Document Tracking Specialist
Trilogy Home Healthcare
2019.03 - 2020.05
- Verify documentation and physician orders for billing completion
- Provide problem/resolution for outstanding claims
- Knowledge of Medicare rules and regulations in relation to billing
- Document storage and logging for current and previous patients and staff.
Customer Service Representative Medical Records
Nurse On Call Home Healthcare
2011.09 - 2019.03
- Provide excellent customer service and support to management, staff, and patients
- Coordinate substantial meetings, educational in-services, and skills fairs
- Manage patient consent forms
- Managed incoming and outgoing mailings
- Electronic and paper log medical records management
- Office and Medical supply procurement
- File storage and management.
Education
Some College (No Degree) - Nursing Science
Hillsborough Community College
Tampa, FLHigh School Diploma -
Armwood High School
Seffner, FL06.2009
Skills
- Relationship management
- Conflict resolution
- Multi-level communication
- Procedural compliance
- Coaching and mentoring
- Education and training
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Networking skills
- Marketing
Timeline
Account Manager
VitalCaring Group/Family Home Health
2023.07 - Current
Patient Service Coordinator
VitalCaring Group/Family Home Health
2022.09 - 2023.07
Intake Scheduler
Visiting Nurse Association
2020.10 - 2022.08
Medicare Biller Document Tracking Specialist
Trilogy Home Healthcare
2019.03 - 2020.05
Customer Service Representative Medical Records
Nurse On Call Home Healthcare
2011.09 - 2019.03
Some College (No Degree) - Nursing Science
Hillsborough Community College
High School Diploma -
Armwood High School
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