Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole DeMet

North Aurora,IL

Summary

Skilled Director adept at overseeing customer service reps, project managers, support technicians and graphic designers to accomplish challenging objectives. Excellent communicator, problem solver and detail-oriented manager proficient in business operations and customer needs.

Overview

21
21
years of professional experience

Work History

Client Onboarding Director

Dealer EProcess
Lisle, IL
01.2018 - Current
  • Oversaw, hired and trained team of 8-12 that coordinates and executes new and existing client website projects and the day-to-day operations of the department.


  • Guided, and coached Project Coordinators, Launch Techs, and Website Graphic Designers to ensure stakeholder engagement and milestone completion.


  • Created initiatives to enhance efficiency and establish procedures and quality standards for department.


  • Cross-functional collaboration with all Departments, Offices and Company / Global partners.


  • Creator and Product Owner of company Project Management.


  • Monitoring and assignment for new and existing business (50-100 projects always in progress).
  • Project Quality Assurance Management.


  • Sending projects to production and managing monthly website build budgets.


  • Ensuring communication through company Database, CRM, Outlook/Gmail Proprietary Project Mgmt. Tool and Ticketing system.

Freelance Makeup Artist & Licensed Esthetician

Nicole DeMet
10.2008 - Current
  • Provide makeup applications for a variety of clients in Print, Editorial, Fashion & Runway Events.


  • Managing all Administrative, Accounting, Marketing / Advertising, Website & Social Media tasks.


  • Keep up-to-date with industry standards, trends and techniques to provide optimal services to every client.


  • Hire and book other Makeup Artists and Hair Stylists for contract work for bookings on their own or in collaboration.


  • Consistently receive positive reviews from clients on industry online platforms.

Corporate Trainer

Dealer EProcess
Lisle, IL
06.2017 - 01.2018
  • Position evolved from development of training program for Account Executive Team that had not previously existed.
  • Day 1 Onboarding of New Hires for all departments.
  • Developed effective training manuals/teaching aids.
  • Collaborated with management to identify company training needs and scheduling.
  • Coordinated shadowing opportunities for new hires with other departments.
  • Coordinated continuing education sessions for existing staff.
  • Maintained records on attendance and participation.

Account Executive Manager & Business Strategist

Dealer EProcess
Lisle, IL
02.2015 - 06.2017
  • Business Strategist and Quality Assurance Coordinator for Client Account Management Team.
  • Ensured client websites, products, and other services were being reviewed and proactively communicated.
  • Held high-level meetings with clients to retain existing relationships to increase revenue and product adoption.
  • Reviewed client's website analytics, functionality, and design looking for opportunities to enhance and maximize lead conversion.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Education

Some College (No Degree) -

Elgin Community College
Elgin, IL

License - Aesthetics

The University of Aesthetics
Downers Grove, IL
10.2014

Skills

  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Leadership

Timeline

Client Onboarding Director

Dealer EProcess
01.2018 - Current

Corporate Trainer

Dealer EProcess
06.2017 - 01.2018

Account Executive Manager & Business Strategist

Dealer EProcess
02.2015 - 06.2017

Freelance Makeup Artist & Licensed Esthetician

Nicole DeMet
10.2008 - Current

Some College (No Degree) -

Elgin Community College

License - Aesthetics

The University of Aesthetics

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Nicole DeMet