Nicole DeVita
Lynbrook
Summary
Accomplished Medical Administration Professional skilled in managing patient check-in processes and coordinating insurance authorizations. Proficient in utilizing EHR systems to optimize administrative tasks, contributing to effective patient care and efficient office management.
Overview
21
21
years of professional experience
Work History
Office Assistant
NYU Winthrop Medical Affiliates
08.2016 - Current
- Managed patient check-in and check-out procedures and processed payments.
- Coordinated patient appointments using electronic scheduling systems.
- Verified patient insurance coverage, including eligibility and authorizations for medical services.
- Collaborated with insurance companies to resolve authorization issues, ensuring timely patient access to medical services.
- Maintained accurate patient records in compliance with privacy regulations.
- Utilized various software and tools to streamline administrative processes, improving overall workflow efficiency.
- Developed and organized physician schedules to optimize patient care
- Scheduled peer-to-peer reviews for physicians to facilitate discussions on medical necessity, enhancing decision-making processes.
Front Desk Supervisor
ProHealth Care Associates / Andrew Marshall, M.D.
01.2016 - 08.2018
- Supervised front desk operations and staff, facilitating smooth patient flow and enhancing service delivery.
- Informs patients of upcoming scheduled visits, providing instructions, preparation details, and necessary forms.
- Schedules appointments for visits, treatments, and procedures.
- Resolved patient inquiries and concerns with professionalism and empathy.
- Managed incoming and outgoing faxes and mail to ensure timely communication.
- Obtained authorizations for services.
- Ensure the office is up to date with NYS protocols.
- Maintains lab procedures and protocols
- Communicates with doctors and pharmacies on patients' behalf.
Mail Carrier
United States Postal Service
10.2005 - 04.2016
- Delivered mail efficiently across assigned routes daily.
- Provided friendly customer service at all times while delivering mail.
- Sorted and organized mail for timely distribution.
- Followed safety protocols while operating postal vehicles.
- Ensured compliance with federal laws related to privacy protection.
Education
High School Diploma -
Harriet Eisman Community School
Long Beach, NYSkills
- Epic super user
- Software and EHR systems
- Data entry
- Microsoft Office proficiency
- Excel
- Outlook
- IDX
Timeline
Office Assistant
NYU Winthrop Medical Affiliates
08.2016 - Current
Front Desk Supervisor
ProHealth Care Associates / Andrew Marshall, M.D.
01.2016 - 08.2018
Mail Carrier
United States Postal Service
10.2005 - 04.2016
High School Diploma -
Harriet Eisman Community School