Nicole Dickinson

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials and took drink orders.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Assisted with the preparation and execution of lease documents for new tenants.
• Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
• Advised tenants on their rights under the terms of their lease agreement.
• Inspected vacant units prior to move-in to ensure they are ready for occupancy.
• Coordinated maintenance services for existing tenants as needed.
• Resolved tenant complaints promptly and professionally.
• Monitored tenant accounts for late or missed payments.
• Scheduled viewings of rental properties with prospective tenants.
• Worked closely with property managers to ensure that all leasing activities are completed efficiently.
• Contacted and followed up with tenants on renewal notices.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Maintained accurate records of tenant contracts, leases, and payments.
• Organized and updated tenant files on a regular basis.

• Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Closed out cash register and prepared cashier report at close of business. Maintained secure cash drawers, and resolved discrepancies in daily totals.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
• Consulted with managers to organize special events and promotions.
• Managed bar at special events, leading team in providing service for weddings, business meetings and social gatherings.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour.

• Maintained computer and physical filing systems.
• Oversaw office inventory by ordering and requisitions and stocking and shipment receiving.
• Developed standard operating procedures for all administrative employees.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Sourced vendors for special project needs and negotiated contracts.
• Oversaw quality control and productivity rates to increase revenue and production times.