Nicole Dike
Atlanta,GA
Summary
Detail-oriented professional with strong verbal and written communication skills, and a proven ability to collect, manage, and analyze data effectively. Adept at identifying and solving problems, coordinating tasks through strategic planning and organization, and fostering productive relationships with stakeholders. A collaborative team player who thrives in Mac-based environments and contributes to high-performing, results-driven teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intake Specialist
Cohere Health
05.2023 - Current
- Maintained a positive attitude and effectively de-escalated phone calls.
- Updated patient information on the computer system to maintain billing accuracy.
- Experience in Nudges, Missing information, and SLT triage.
- Support for Humana Intake Phones, Blue Cross Blue Shield South Carolina Faxes, and Missing Information.
- Support for preceptors.
- Answered and logged incoming inquiries via phone, fax, and email.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Assisted with business planning for Phase 1 of the Health Partner launch.
- Participated in ongoing training and professional development related to intake procedures and client care.
- Assisted with the preparation of reports and presentations on intake activities and client demographics.
Patient Transporter
Grady Hospital
01.2022 - 05.2023
- Assisted with the discharge process by escorting patients with belongings to leave the facility safely and comfortably.
- Sanitized equipment
- Collaborated with other medical staff to achieve high patient safety and care.
- Transported patients to testing and treatment units.
- Communicated with patients, family members, and healthcare staff to coordinate transportation schedules.
Internship Student
Drugs Studies of America
06.2022 - 09.2022
- Answered and transferred incoming telephone calls.
- Participated in presentations related to studies about migraines and Moderna vaccines.
- Reported back to the study coordinator to receive day-to-day tasks and responsibilities.
- Screened patients to join the study if they met the requirements.
- Assisted the doctor as he administered Botox to a patient who was in a migraine clinical trial.
- The therapeutic areas I am familiar with are infectious diseases such as COVID-19, influenza, and genital herpes.
Education
Master of Science - Public Health
Emory University
Atlanta, GA05-2027
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05.2025
Skills
- Strong attention to detail
- Excellent verbal and written communication skills
- Proficient in data collection, management, and analysis
- Skilled in problem analysis and resolution
- Effective in planning, organizing, and prioritizing tasks
- Experienced in engaging and collaborating with stakeholders
- Proven ability to work collaboratively in team environments
- Comfortable and efficient working in a macOS-based environment
- Perform well in a fast-moving, independently driven workplace
- Time management
Awards
Dean List December 2023- 2025
Sparks Award April 2022
Honor Society May 2021
Volunteer Experience
Community Service Keeps Smyrna Beautiful, 2022-11, Present, The community came together to clean the environment and promote recycling
Certification
- Certified Cobb County Advanced Via Individual Determination(AVID) Tutor
Timeline
Intake Specialist
Cohere Health
05.2023 - Current
Internship Student
Drugs Studies of America
06.2022 - 09.2022
Patient Transporter
Grady Hospital
01.2022 - 05.2023
Master of Science - Public Health
Emory University
Bachelor of Science - Psychology
Georgia State University
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