Nicole Dinkins
Summerville,SC
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Store Manager
Food Lion
Goose Creek, South Carolina
03.2000 - 02.2023
- Managed daily store operations and ensured compliance with company policies.
- Supervised and trained staff in customer service and product knowledge.
- Organized inventory, including stock levels and product displays.
- Implemented promotional strategies to enhance store visibility and sales.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Monitored cash handling procedures for accuracy and security compliance.
- Conducted regular audits to ensure store cleanliness and safety standards.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Assessed operational efficiency of the store's departments.
- Ensured high standards of customer service through staff guidance and support.
- Coordinated scheduling to maintain adequate staffing during peak hours.
- Assisted in budgeting and financial planning for store operations.
- Conducted regular store audits to uphold cleanliness and safety standards.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Identified opportunities for cost savings through waste reduction initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Volunteer
Lowcountry Food Bank
Charleston, South Carolina
03.2012 - 02.2021
- Organized food drives to collect donations from local communities.
- Sorted and packaged food items for distribution to clients in need.
- Collaborated with team members to enhance volunteer engagement and retention strategies.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Education
Some College (No Degree) - English Education
Benedict College
Columbia, SCSkills
- Inventory management
- Sales strategy
- Customer relationship management
- Cash handling
- Staff training and development
- Leadership skills
- Financial operations management
Certification
- Certified Food Manager
- Retail Management Certificate
- Supervisory Leadership Training
- OSHA workplace safety certification
Accomplishments
SMOY
- Store Manager of the Year (SMOY) – Awarded 3 times, including back-to-back recognition for outstanding leadership, operational excellence, and sustained store performance.
- Inventory Control Excellence Award – Recognized for maintaining exceptional shrink control and inventory accuracy.
- Exceptional Customer Service Award – Honored for consistently delivering high customer satisfaction and service standards.
- Determination Award – Acknowledged for resilience and results-driven leadership.
- Core Values Award – Recognized for exemplifying company culture and leadership principles.
- Cross-Collaboration Award – Awarded for fostering strong partnerships across departments to drive performance and operational success.
References
References available upon request.
Timeline
Volunteer
Lowcountry Food Bank
03.2012 - 02.2021
Store Manager
Food Lion
03.2000 - 02.2023
Some College (No Degree) - English Education
Benedict College