NICOLE DOEPEL
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
7
7
years of professional experience
Work History
Office Manager
Superior Fence and Rail
05.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Developed and maintained a comprehensive database of permits, facilitating easy access to information for the team.
- Increased efficiency by developing templates for commonly used forms and documents related to permitting activities.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
Lead Permit Technician
Barr Commercial Construction
06.2021 - 05.2023
- Handling the process of submitting permits to building departments until approved
- Answering phone calls from customers and clients assisting any questions or concerns
- Outgoing phone calls to building departments and ect.
- Light administrative work including billing
- Deescalating situations with clients
Housekeeper
Self Employed Cleaning Business
03.2021 - 06.2021
- Deep clean of houses, apartments, and businesses
- Light clean of houses, apartments, and businesses
- Odds and end cleaning
Housekeeper
Trinity Community At Miami Township
08.2019 - 03.2021
- Cleaning individual apartments
- Deep cleans
- Sanitize/clean common areas
Housekeeper/Room Attendant
Courtyard by Marriott Dayton South/Mall
03.2019 - 08.2019
- Cleaning rooms in a timely manner
- Detailed cleaning
- Organized placement
Customer Service
Victoria Secret Direct
11.2018 - 03.2019
- Providing the best customer service
- Placing orders
- Tracking and sending out replacement packages for lost/stolen
- Chatting with customers to resolve any product or order issues
Retention Agent
Teleperformance
07.2018 - 11.2018
- Company Overview: No longer in business
- Following steps of ensuring full and total help for the customer
- Retain lines
- Performing sales
- De-escalation department
- No longer in business
Line assembly
Crown Packaging
05.2018 - 07.2018
- Packing products into a bucket
- Checking to make sure all items are there and secure
Assembler/Final Tester
Pioneer Automotive Technologies
08.2017 - 05.2018
- Confirming good quality of product
- Assembling equipment together
- Final testing of the product
Education
Graduated -
West Carrollton Secondary Academy
West Carrollton, OH05.2016
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Document Management
- Excellent multi-tasking ability
- Clear oral/written communication
- Relationship Building
- Employee Training
Timeline
Office Manager
Superior Fence and Rail
05.2023 - Current
Lead Permit Technician
Barr Commercial Construction
06.2021 - 05.2023
Housekeeper
Self Employed Cleaning Business
03.2021 - 06.2021
Housekeeper
Trinity Community At Miami Township
08.2019 - 03.2021
Housekeeper/Room Attendant
Courtyard by Marriott Dayton South/Mall
03.2019 - 08.2019
Customer Service
Victoria Secret Direct
11.2018 - 03.2019
Retention Agent
Teleperformance
07.2018 - 11.2018
Line assembly
Crown Packaging
05.2018 - 07.2018
Assembler/Final Tester
Pioneer Automotive Technologies
08.2017 - 05.2018
Graduated -
West Carrollton Secondary Academy
Similar Profiles
Dylan DavisDylan Davis
Senior Regional Manager at Superior Fence and RailSenior Regional Manager at Superior Fence and Rail
Amy OgdenAmy Ogden
Office Manager /Accounting Bookkeeper at Superior Fence and RailOffice Manager /Accounting Bookkeeper at Superior Fence and Rail
McCammon TophamMcCammon Topham
Warehouse Manager at Superior Fence And RailWarehouse Manager at Superior Fence And Rail