Open To Work
Nicole Dudziak
Blaine,MN
Summary
Results-driven professional specializing in Retail operations inside the Minneapolis Convention Center. Known for effective communication and team-building skills, successfully leading diverse teams to improve service quality and operational standards. Committed to optimizing processes for company profit, employee morale and enhanced guest satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director of Retail Operations
Kelber Catering -Minneapolis Convention Center
Minneapolis, MN
04.1999 - Current
- Led strategic development of all retail operations, enhancing overall efficiency, employee morale and positive guest experience.
- Analyzed sales data and event history to control labor costs, inventory and control waste.
- Collaborated with cross-functional teams to ensure operations and processes are streamlined to improve quality and service to guests.
- Analyzed data and collaborated with coss-functional teams to enhance menu options and stay on trends.
- Oversaw daily operations, maintaining high standards of food safety, customer service, quality and cleanliness.
- Led hiring and training new and existing team members. Implementing strategic training techniques for quality, safety, customer service, etc. to optimize employee morale and lower employee turnover.
- Evaluated and documenting employee performances. Progressive discipline or positive kudos when necessary.
Education
High School Diploma -
Skills
- Teamwork and collaboration
- Willingness to learn
- Organized with prioritizing and multitasking skills
- Reliable and flexible work schedules
- Team building and motivation
- Health and safety procedures
- Proficient with Microsoft Excel/Word
- Experienced with multiple computer software and applications
Certification
HACCP Certified
Timeline
Director of Retail Operations - Kelber Catering
04.1999 - Current
St. Francis - High School Diploma,