Noelle O'Brien
Rockaway,NJ
Summary
Accomplished Director of Retail Operations at Verizon Wireless, adept in strategic planning and business analytics. Enhanced customer experience and increased revenue by optimizing store operations and implementing innovative merchandising strategies. Proven leader in employee engagement and teamwork, driving performance improvements and fostering a collaborative work environment.
Overview
11
11
years of professional experience
Work History
Director of Retail Operations
Verizon Wireless
11.2023 - Current
- Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
- Implemented loss prevention strategies to significantly decrease instances of theft and shrinkage in retail locations.
- Evaluated employee performance regularly, offering constructive feedback and tailored development plans to drive continuous improvement in results.
- Analyzed sales data to identify trends and adjust strategies accordingly, maximizing revenue potential across all stores.
- Optimized store layouts to provide a visually appealing shopping experience, maximizing customer engagement and sales opportunities.
- Increased store revenue by implementing strategic sales initiatives and optimizing product displays.
Marketing Manager
Verizon Wireless
05.2022 - 11.2023
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Retail Operations Specialist
Verizon Wireless
02.2021 - 05.2022
- Created detailed reports on retail operations metrics such as sales performance, inventory turnover rate, and gross margin analysis for senior management review.
- Reduced store shrinkage levels through diligent loss prevention strategies and regular audits of inventory.
- Developed strong relationships with vendors, ensuring timely deliveries and favorable pricing for products.
- Established clear communication channels within the team to promote a positive work environment and foster collaboration among employees.
General Manager
Verizon Wireless
06.2019 - 02.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Solutions Manager
Verizon Wireless
10.2018 - 06.2019
- Contributed to company growth by securing repeat business from satisfied clients and facilitating referrals through excellent customer service practices.
- Collaborated with sales teams to identify new business opportunities, fostering strong partnerships for future growth.
- Spearheaded the integration of innovative technologies into existing systems, resulting in improved overall performance and functionality.
- Developed strong working relationships with vendors and suppliers, ensuring timely delivery of products and services essential to the successful implementation of client solutions.
- Promoted a culture of continuous improvement by encouraging team members to share ideas for enhancing solution offerings or streamlining operational efficiencies.
Solutions Specialist
Verizon Wireless
05.2014 - 10.2018
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Installed operating systems, set up emails and updated programs.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Recommended new products and services to customers.
Education
High School Diploma -
Roxbury High School
Succasunna, NJ06.2009
Skills
- Customer experience
- Product Sales
- Merchandising strategies
- Business analytics
- Performance analysis
- Teamwork and collaboration
- Time management
- Attention to detail
- Critical thinking
- Sales leadership
- Sales planning
- Retail operations
- Sales floor organization
- Strategic planning
Timeline
Director of Retail Operations
Verizon Wireless
11.2023 - Current
Marketing Manager
Verizon Wireless
05.2022 - 11.2023
Retail Operations Specialist
Verizon Wireless
02.2021 - 05.2022
General Manager
Verizon Wireless
06.2019 - 02.2021
Solutions Manager
Verizon Wireless
10.2018 - 06.2019
Solutions Specialist
Verizon Wireless
05.2014 - 10.2018
High School Diploma -
Roxbury High School
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