Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Ostendorf

Albuquerque,NM

Summary

Dynamic retail operations leader with a proven track, enhancing profitability and efficiency across multiple travel centers. Skilled in business analytics and customer experience, In excel in driving performance and fostering teamwork, consistently achieving growth and operational excellence. Certified in Tank A & B operations, I bring reliability and attention to detail to every project.

Overview

22
22
years of professional experience

Work History

Director of Retail Operations

Tsay Corporation
09.2022 - Current

Oversaw three travel centers, adding an additional one in August 2025. Fully responsible for all financial aspects of the operations, from hiring, inventory, and staffing. Improved efficiency, and profitability in the time employed there.

Restaurant Manager

San Felipe Travel Center
12.2020 - 09.2022

Manage all aspects of a fully operational restaurant. Fully responsible for all financial aspects including purchasing, inventory, and staffing.

General Manager

Sandia Pueblo
10.2019 - 10.2020

Managed all aspects of three travel centers, a jewelry store, and casino gift shop. Fully accountable for all financial aspects including hiring, staffing, budgeting, and all other duties as assigned. Maintain profit margins of merchandise, and fuel.

General Manager

San Ildefonso Pueblo
02.2018 - 10.2019

Hired as a consultant to fix the two travel centers that were losing money. Was fully responsible for all financial aspects of the bossiness. Duties included hiring, purchasing, and accounts payable. After 90 day consulting contracted ended, was hired to stay as the General Manager.

Travel Center Stores Manager

Isleta Business Corporation
11.2013 - 02.2019

Managed two travel centers, with full financial responsibilities. Duties included hiring, purchasing, fuel purchasing, and fuel contracts. Showed increased profits each year.

General Manager

Sandia Pueblo
08.2003 - 10.2013

Over saw five retail operations. 3 travel centers, a jewelry store, and a gift shop in the casino. Fully responsible for all financial aspects of the businesses, including hiring, budgeting, inventory, and other duties as assigned. Businesses showed consistent grown in the 10 years I was there.

Education

MBA - Business Administration

University of Phoenix
Albuquerque, NM
04-2007

Vocational Education Studies

Southern Illinois University, Carbondale
Carbondale, IL
03-1993

Skills

  • Customer experience
  • Product assortment
  • Store operations
  • Merchandising strategies
  • Business analytics
  • Performance analysis
  • Retail build outs
  • Teamwork and collaboration
  • Attention to detail
  • Attention to detaila
  • Reliability
  • Tank A & B operation certified

Timeline

Director of Retail Operations

Tsay Corporation
09.2022 - Current

Restaurant Manager

San Felipe Travel Center
12.2020 - 09.2022

General Manager

Sandia Pueblo
10.2019 - 10.2020

General Manager

San Ildefonso Pueblo
02.2018 - 10.2019

Travel Center Stores Manager

Isleta Business Corporation
11.2013 - 02.2019

General Manager

Sandia Pueblo
08.2003 - 10.2013

MBA - Business Administration

University of Phoenix

Vocational Education Studies

Southern Illinois University, Carbondale