Summary
Overview
Work History
Education
Skills
Software
Timeline
CustomerServiceRepresentative

Nicole Dufresne

Worcester,MA

Summary

Dynamic team player with expertise in customer service, sales, and various clerical tasks. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Sales Professional

Vector Marketing
Natick, MA
06.2015 - Current
  • Applied prospecting expertise & grew client base by analyzing consumer needs to introduce relevant products and complete sales processes, resulting in over $275,000 in sales.
  • Provided effective resolutions to ensure clients satisfaction.
  • Built and optimized a nationwide client database
  • Negotiated event costs and contracts with external businesses to establish long-term business relationships

Assistant Manager

Vector Marketing
Auburn, MA
09.2015 - 05.2016
  • Assessed job applications and made hiring recommendations to bring in top candidates
  • Achieved recognition from senior management for contribution to branch success via sales team training

Philosophy Tutor

Academic Support Center, Assumption College
09.2017 - 12.2017
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses

Congressional Intern

Congressman McGovern
Worcester, MA
06.2017 - 08.2017
  • Performed administrative duties such as answering phones, distributing mail, updating databases, written electronic correspondence and orchestrating community events.

Director of Business Development

Root Rescue
Worcester, MA
10.2012 - 01.2018
  • Developed key operational initiatives to distribute healthy and beauty care products throughout Worcester County.
  • Organized events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.

Server

Lock 50
Worcester, MA
04.2016 - 08.2017
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, upselling high-profit items to enhance sales and consumer experience.

Brand Marketing Intern

CCILU
Torrance, CA
07.2016 - 08.2016
  • Provided administrative support to senior staff including creating proposals and organizing documentation.
  • Collaborated with team members to help expand marketing channels.

Resident Assistant

Office of Residential Life, Assumption College
09.2015 - 05.2016
  • Encouraged community atmosphere by implementing educational and social programs for over 200 students.
  • Enforced and implemented all university and campus housing policies.

Education

Bachelor of Arts - Philosophy: Pre-Business, Economics

Assumption College

Skills

    Customer service

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Software

Python

Stata

Microsoft Office

Timeline

Philosophy Tutor

Academic Support Center, Assumption College
09.2017 - 12.2017

Congressional Intern

Congressman McGovern
06.2017 - 08.2017

Brand Marketing Intern

CCILU
07.2016 - 08.2016

Server

Lock 50
04.2016 - 08.2017

Assistant Manager

Vector Marketing
09.2015 - 05.2016

Resident Assistant

Office of Residential Life, Assumption College
09.2015 - 05.2016

Sales Professional

Vector Marketing
06.2015 - Current

Director of Business Development

Root Rescue
10.2012 - 01.2018

Bachelor of Arts - Philosophy: Pre-Business, Economics

Assumption College
Nicole Dufresne