Nicole Dunaway
Titusville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Reliable and successful at operating in high volume, fast-paced environment. Believes in supporting and motivating team to perform at their best, in all aspects of their lives, will lead to overall company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Area Manager
Pool Troopers
Titusville, FL
11.2023 - Current
- Lead a team of 17 employees to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted weekly payroll and determined route changes to minimize overtime.
- Conducted quality control follow ups and training to educate employees on best practices and procedures to increase profitability.
- Dedicated to expanding customer bases by building lasting relationships with existing and new start up customers.
Commercial Pool Technician
Price Rite Pools and Spa
Titusville, FL
08.2018 - 08.2023
- Provided exceptional customer service by effectively communicating with customers regarding their pool care needs and expectations.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
Owner
Sparkling Pool Solutions
Titusville, FL
03.2014 - 01.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased profitability by building relationships and providing reliable fast service with realtors.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Pool Technician
J & H Pool Service
01.2012 - 01.2014
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Inspected pool equipment and verified proper functionality to maintain highest level of service.
- Maintained operations such as billing, data entry, inventory and customer service while owner was hospitalized with brain aneurism for months .
Manager of Operations
Sd Marketing
Longwood, Fl
01.2004 - 01.2006
- Established positive and effective communication among unit staff and organization leadership, reducing employee turnover.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Promoted marketing ideas through email, fax and cold call leads to increase sales and managed payroll.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FLSkills
Staff Management
Operations Management
Relationship building and management
Team Development
Customer Relationship Management
Goals and performance
Customer Service
Leadership skills
Certification
CPO (Certified Pool Operator) 2024-2029
Timeline
Area Manager
Pool Troopers
11.2023 - Current
Commercial Pool Technician
Price Rite Pools and Spa
08.2018 - 08.2023
Owner
Sparkling Pool Solutions
03.2014 - 01.2016
Pool Technician
J & H Pool Service
01.2012 - 01.2014
Manager of Operations
Sd Marketing
01.2004 - 01.2006
High School Diploma -
Lake Brantley High School
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