Nicole Durbin
Walmart
Burgettstown,PA
3
years of post-secondary education
6
years of professional experience
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Work History
Digital Team Lead
3 Months- Supervised team operations to ensure efficient workflow and task completion.
- Trained new employees on store policies and customer service standards.
- Assisted with scheduling shifts to optimize staff coverage and productivity.
- Resolved customer inquiries and issues to promote a positive shopping experience.
- Conducted team meetings to communicate goals and share best practices.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Home Team Lead
1 Year 8 Months- Led team in daily operations and ensured smooth workflow.
- Trained new employees on store policies and procedures.
- Assisted in inventory management and stock replenishment tasks.
- Monitored sales floor for customer service and safety standards.
- Delegated tasks appropriately according to individual skill sets.
Health and Beauty Team Lead
6 Months- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Maintain shelf presentation, execute feature and display changes, and ensure items are properly stocked and zoned.
- Coordinate with the coaches on priorities for the departments, track team productivity, and maintain safety and cleanliness standards.
Asset Protection Team Lead
5 Months- Oversee daily tasks like claims processing, receiving, and vendor management.
- Supervised asset protection associates and customer hosts.
- Ensured compliance with company policies and procedures throughout the team.
Automotive/Hardware Team Lead
2 Years 4 Months- Monitor stock levels, handle price changes, process inventory counts, and manage claims or returns.
- Stock shelves, set up mods, zone the sales floor, and work freight.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Stocking 1 Associate
1 Year- Stocked shelves with merchandise to maintain a neat shopping environment.
- Assisted customers in locating items to ensure a positive shopping experience.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Checked expiration dates on perishable items to ensure freshness.
Cashier
3 Months- Processed customer transactions efficiently at checkout stations.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained a clean and organized checkout area for customer convenience.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
- Health Assistant
Skills
Team leadership
Staff training
Customer service
Task delegation
Performance monitoring
Workflow management
Timeline
Digital Team Lead
Walmart
07.2026 - CurrentRead More
Home Team Lead
Walmart
11.2024 - 07.2026Read More
Health and Beauty Team Lead
Walmart
05.2024 - 11.2024Read More
Asset Protection Team Lead
Walmart
12.2023 - 05.2024Read More
Automotive/Hardware Team Lead
Walmart
08.2021 - 12.2023Read More
Stocking 1 Associate
Walmart
08.2020 - 08.2021Read More
Cashier
Walmart
05.2020 - 08.2020Read More
Western Area Career And Technology Center
from Health Assistant
09.2017 - 06.2020Read More
Burgettstown Middle/High School
06.2020Read More