Nicole E. Davis Pasquarelli
Amsterdam,NY
Summary
24+ years of diverse job experience showcasing exceptional attention to detail, strong multitasking abilities in fast-paced environments, and superior phone etiquette and customer service skills. Proficient in Microsoft Office programs with a focus on accuracy and organization. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Server
Raindancer Restaurant
Amst, NY
07.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Bar / Cocktail Server
Dave & Buster’s
San Diego, CA
08.2022 - Current
- Great guest and serve patrons with food and beverages in a positive and friendly manner
- Maintains dining ambiance with an enthusiastic attitude
- Supports Dave & Buster’s culture and encourages team members to follow our core values
Claims Rep
Geico
Poway, CA
07.2021 - Current
- Managed a high volume of customer claims, ensuring quality assurance and timely resolution
- Investigate complex customer claims, utilizing a variety of resources to reach a successful resolution
ASSISTANT MANAGER
Chili’s Bar & Grill
La Mesa, CA
05.2018 - 07.2021
- Leads and organizes a team of 60 to support one another and ensures guest satisfaction
- Mentors and trains our Certified Shift Leaders team on Assistant Manager responsibilities and tasks
- Supports Chili’s culture and encourages team members to follow our core values
ASSISTANT MANAGER
Chili’s Bar & Grill
Windsor, CT
03.2017 - 05.2018
- Encouraged team members to follow Chili’s culture and core values
- Responsible for inventory control by ordering product in a way to prevent waste
- Assisted with guest complaints and ensured that every guest leaves happy
Waitress/Bartender
Chili’s Bar & Grill
Cromwell, CT
12.2007 - 03.2017
- Greet guests and make them feel comfortable
- Learn menu items and be able to describe them appropriately to guests
- Work with others servers and be a team player
- Willingness to act as a back-up in any aspect of the restaurant when needed
Education
Emergency Medical Technician -
Bristol Hospital EMS
Bristol, Ct09.2017
Firefighter II -
Cromwell Fire Department
Cromwell, Ct09.2015
Firefighter I -
Cromwell Fire Department
Cromwell, Ct09.2013
Hazmat/WMD-Awareness/Operational -
Cromwell Fire Department
Cromwell, Ct09.2013
Associates Degrees - general science
Middlesex Community College
Middletown, Ct06.2007
Skills
- Proficient Typist at 60 WPM
- Excellent interpersonal skills
- Phone manner
- Office etiquette
- All Windows operating systems
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Proficient in Troubleshooting Challenges
- Skilled in Rapidly Changing Environments
- Policy Knowledge
- Team Collaboration
- Policy understanding
- Claims Investigation
- Flexible Schedule
- Accident review
References
Available upon request
Volunteer Experience
Volunteer Lieutenant Firefighter, Westfield Fire Department, Middletown, CT, 09/01/09, 05/01/18
Timeline
Server
Raindancer Restaurant
07.2024 - Current
Bar / Cocktail Server
Dave & Buster’s
08.2022 - Current
Claims Rep
Geico
07.2021 - Current
ASSISTANT MANAGER
Chili’s Bar & Grill
05.2018 - 07.2021
ASSISTANT MANAGER
Chili’s Bar & Grill
03.2017 - 05.2018
Waitress/Bartender
Chili’s Bar & Grill
12.2007 - 03.2017
Emergency Medical Technician -
Bristol Hospital EMS
Firefighter II -
Cromwell Fire Department
Firefighter I -
Cromwell Fire Department
Hazmat/WMD-Awareness/Operational -
Cromwell Fire Department
Associates Degrees - general science
Middlesex Community College
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