Nicole Gillette
Elyria,OH
Summary
Damage Coordinator providing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Demonstrated capacity to identify root causes and manage competing priorities to meet deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Facility Damage Coordinator
NiSource
05.2016 - Current
- Analyze damage data to identify root causes and excavation trends.
- Exhibit professionalism when collaborating with excavators and colleagues.
- Increase efficiency and team productivity by promoting operational best practices.
- Respond to customer inquiries, offering excellent support and tailored recommendations to address needs.
- Respond proactively and positively to rapid change.
- Ensure accurate invoicing and reconciliation of facility damage processing.
- Process Miscellaneous Revenue Accounting (MRA) adjustments, initiate cash transfers, process and verify customer payments on accounts, post costs incurred and payments received from external legal partners.
- Collaborate with area Operation Centers and State Compliance departments to ensure proper handling of damage claims and root cause submission to State Commissions.
Data Processing Specialist
Amerigas
10.2015 - 05.2016
- Support field operations by processing new customer account set-ups.
- Perform data entry and data quality functions in SAP.
- Input master data into system for new customer accounts and make changes to account master data when formally notified.
- Maintain Excel spreadsheets where required.
Education
Master of Science - Business Psychology
Franklin University
Columbus, OH05.2015
Bachelor of Arts - Psychology
Cleveland State University
Cleveland, OH05.2013
Skills
- Customer Service and Account Management
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Root Cause Analysis
- Microsoft Office
- Complaint Response
- Client Relationships
- Investigate Claims
- Document and Records Management
Certification
Certified Notary Public
Timeline
Facility Damage Coordinator
NiSource
05.2016 - Current
Data Processing Specialist
Amerigas
10.2015 - 05.2016
Master of Science - Business Psychology
Franklin University
Bachelor of Arts - Psychology
Cleveland State University
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