Organized Shipping Clerk offers six-year background creating shipping documents, routing and shipping orders, and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication, data entry and mathematical skills. Seeking to apply these transferable skills in a new, dynamic field.
Hi, I’m
Nicole Erickson
Data Entry/Shipping Clerk
Grinnell,IA
Summary
Education
Columbus High School
High School Diploma
1992
University Overview
Skills
- Customer-oriented
- Computer literate - proficient with MS Office, Windows, quickly learn new systems and procedures
- Skilled problem solver
- Motivated team player
- Use time management skills and multi-task when needed
Work History
JeldWen WindowsGrinnell, IA
Shipping Clerk
01.2018 - 01.2025
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
JeldWen WindowsGrinnell, IA
Lead Customer Service Representative
10.2014 - 12.2017
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
JeldWen WindowsGrinnell, IA
Customer Service Representative
11.2012 - 11.2014
Job overview
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Verizon CommunicationsGrinnell, IA
Billing Analyst
02.2004 - 08.2012
Job overview
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
Accomplishments
Accomplishments
- Used Microsoft Excel to develop loader quota tracking spreadsheets to provide the shipping manager for employee reviews.
Availability
See my work availability
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Timeline
Shipping Clerk
JeldWen Windows
01.2018 - 01.2025
Lead Customer Service Representative
JeldWen Windows
10.2014 - 12.2017
Customer Service Representative
JeldWen Windows
11.2012 - 11.2014
Billing Analyst
Verizon Communications
02.2004 - 08.2012
Columbus High School
High School Diploma
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
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