Nicole Espinosa
Salt Lake City,UT
Summary
Attentive supervisor with over 15 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Overview
24
24
years of professional experience
Work History
Bakery Assistant Manager
Smiths Food And Drug
Salt Lake City, UT
02.2023 - Current
- Assisted in creating product displays and pricing items accordingly.
- Ensured proper sanitation of equipment to meet health department standards.
- Interacted with customers to ensure satisfaction with products and services offered.
- Responsible for overseeing daily operations of the bakery, including scheduling, ordering supplies and ingredients, and managing staff.
- Ensured compliance with food safety regulations and health codes.
- Monitored baking activities to ensure quality control standards were met or exceeded.
- Trained new staff on company policies and procedures as well as safety protocols.
- Provided customer service by addressing customer inquiries, complaints, and feedback.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
Automotive Parts Specialist
Oriellys Auto Parts
Salt Lake City, UT
08.2022 - 02.2023
- Supported service department by expertly pulling parts and updating records.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Maintained parts system with current order and sales data.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received, examined and reshelved returned parts.
- Opened crates to replenish stocked items in proper aisles.
Dietary Aide
Life Care Center of Salt Lake
Salt Lake City, UT
12.2021 - 08.2022
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Followed dietary procedures in accordance with established policies.
- Set up trays and food service carts to deliver food to residents.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Delivered snacks to nurse station for distribution to specific residents.
- Treated patients and team members with dignity and respect.
- Stocked food and other supplies for main kitchen and units.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Adhered to administrative departmental policies and procedures regarding safety, health and confidentiality.
Customer Service Representative
BBSI Staffing
Salt Lake City, UT
06.2021 - 09.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
Cashier
Maverik Adventure's First Stop
Salt Lake City, UT
08.2020 - 05.2021
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Part Sales Manager
AutoZone
Salt Lake City, UT
03.2019 - 05.2020
- Orchestrated sales programs and revitalized relationships with dealers and independent sales representatives, resulting in broader sales network and heightened volume.
- Developed and met budgets, exceeded sales performance targets and spearheaded and implemented strategies that improved sales and customer satisfaction.
- Conducted complimentary services, including battery checks, battery installation, alternator testing, starter testing and wiper installations.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Service Advisor
Autosource Motors Inc.
Salt Lake City, UT
06.2018 - 03.2019
- Explained amount for expected services and provided detailed answers to customer questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Kept detailed records of customer accounts, including actions taken, issues resolved and automobile information.
- Worked with managers to develop service improvement initiatives.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Took daily lot inventory of vehicles on our lot.
Room Attendant
Homewood Suites
Salt Lake City, UT
03.2018 - 09.2018
- Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products.
- Delivered extra linens, paper products, and toiletries to guests.
- Provided deep cleaning services for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Quickly and effectively responded to guest inquiries and requests.
- Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times.
- Organized supplies for efficient use based on expected customer needs.
- Managed the linen cart, keeping it neat and organized.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
- Moved beds, sofas and all room furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
Front End Supervisor
Restaurant Depot
Salt Lake City, UT
05.2014 - 10.2016
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Controlled cash movements and department expenses to maintain budgetary goals.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Food Service Manager
AutosourceMaverik Inc.
Salt Lake City, UT
07.2002 - 05.2014
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Controlled portion sizes and garnishing for optimal cost controls.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Established and managed effective controls for labor and inventory costs.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Adhered to all company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Education
GED -
Salt Lake Community College
Salt Lake City, UT04.2012
Skills
- Effective Retail Sales Manager
- Interdepartmental activity management
- Sales and profits maximization
- Managerial finance
- Sales reporting
- Parts replacements
- Sales forecasts and goals
Timeline
Bakery Assistant Manager
Smiths Food And Drug
02.2023 - Current
Automotive Parts Specialist
Oriellys Auto Parts
08.2022 - 02.2023
Dietary Aide
Life Care Center of Salt Lake
12.2021 - 08.2022
Customer Service Representative
BBSI Staffing
06.2021 - 09.2021
Cashier
Maverik Adventure's First Stop
08.2020 - 05.2021
Part Sales Manager
AutoZone
03.2019 - 05.2020
Service Advisor
Autosource Motors Inc.
06.2018 - 03.2019
Room Attendant
Homewood Suites
03.2018 - 09.2018
Front End Supervisor
Restaurant Depot
05.2014 - 10.2016
Food Service Manager
AutosourceMaverik Inc.
07.2002 - 05.2014
GED -
Salt Lake Community College