Nicole Faletti
Phoenix,AZ
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Program Manager
Ohana Developmental Homes
Laveen, AZ
01.2022 - Current
- Successfully laid the path for new program licensure
- Oversees one home with female teenagers with disabilities
- Work daily with various management levels
- Streamlining the billing process
- Processing payroll
- Working closely with HR to write new job descriptions
- Establishing and updating physical records and digital files to maintain current, accurate and compliant documentation
- Tracking key business metrics and made recommendations for proactive adjustments to policies and procedures
- Providing strategic analysis for manufacturing life cycles, technologies, process validations and robustness
- Responsible for program growth and forging community relationships
- Established consistency with mid-level management to meet Matrix range with 100% compliance within one month.
- Listen to employee complaints and seek solutions.
- Conduct employee evaluations.
- Assist with employee onboarding procedures.
- Update records to accommodate new hires.
- Come up with ideas to motivate employees.
- Write reports on HR department activities.
- Coordinate with other HR professionals.
- Conduct all employee disciplinary meetings and provide documentation
Director of Services
RISE Services
Surprise, AZ
05.2021 - 12.2021
- Took entrepreneurial approach to enable technical expertise of customer services organization.
- Hired, developed, motivated and retained top talent.
- Increased capacity by 80%
- Developed strategies to avoid customer escalations.
- Evaluated employee performance quarterly and annual reviews.
- Adhered to social distancing protocols and wore mask or face shield.
- Ordered materials, supplies or equipment for special projects.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Listen to employee complaints and seek solutions.
- Conduct employee evaluations.
- Assist with employee onboarding procedures.
- Update records to accommodate new hires.
- Come up with ideas to motivate employees.
- Write reports on HR department activities.
- Coordinate with other HR professionals.
- Conduct all employee disciplinary meetings and provide documentation
Assistant Director of Day Program Services
RISE Services
Surprise, AZ
01.2018 - 05.2021
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Provided strategic analysis for manufacturing life cycles, technologies, process validations and robustness.
- Oversaw purchasing and organization of janitorial, medical, food and household and COVID-19 PPE inventory.
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
- Listen to employee complaints and seek solutions.
- Conduct employee evaluations.
- Assist with employee onboarding procedures.
- Update records to accommodate new hires.
- Come up with ideas to motivate employees.
Director
Montessori Of Surprise
Surprise, AZ
06.2013 - 12.2017
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Provided documentation of processes to comply with regulations and company policies.
- Oversaw development and implementation of quality educational programs.
- Developed engaging and effective curricula for students aged 1 year to 9 years.
- Observed teachers and students in classrooms twice monthly to gather data and improve instruction.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Increased student attendance by 150% in 14 months
- Help create organizational guidelines.
- Monitor HR department budget and payroll distribution.
- Listen to employee complaints and seek solutions.
- Conduct employee evaluations.
- Assist with employee onboarding procedures.
- Update records to accommodate new hires.
- Come up with ideas to motivate employees.
Lead Pre-K Teacher
Montessori Of Surprise
Surprise, AZ
06.2010 - 05.2013
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Allowed for ample outdoor discovery time in schedule each day.
- Fostered reasoning and problem solving through active exploration games and activities.
- Promoted sensory development by providing access to different textures.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Used Montessori progress reports and Google Docs to document behavioral, emotional, academic and social growth of over 70 students
Education
BBA - Non-profit Management
Southern New Hampshire University
Hooksett, NH05.2026
Montessori Teaching Credential - Montessori Education
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05.2010
High School Diploma -
Corona Del Sol High School
Tempe, AZ05.2008
Skills
- Employee Supervision
- Worker Performance Evaluations
- Equipment Inspections
- Product Promotions
- Adaptability and Flexibility
- Critical Thinking
- Time Management
- Attention to Detail
- Verbal and Written Communication
- Administrative Functions
- Relationship Building and Retention
References
Jose Gatica - Bechtel
Payroll Senior Processor
623-237-0519
PaviElle Dance - Brave Consulting
Marketing Manager
317-502-3713
Marcus Patrick - RISE Services
Director of West Valley Day Program Services
832-966-2150
Clinton Reynolds - RISE Services
Director of Facilities
480-748-5179
John Gross - Ascent Funding
973-459-8523
Timeline
Program Manager
Ohana Developmental Homes
01.2022 - Current
Director of Services
RISE Services
05.2021 - 12.2021
Assistant Director of Day Program Services
RISE Services
01.2018 - 05.2021
Director
Montessori Of Surprise
06.2013 - 12.2017
Lead Pre-K Teacher
Montessori Of Surprise
06.2010 - 05.2013
BBA - Non-profit Management
Southern New Hampshire University
Montessori Teaching Credential - Montessori Education
Maricopa Community Colleges - South Mountain Community College
High School Diploma -
Corona Del Sol High School