Summary
Work History
Education
Skills
Timeline
Generic

Nicole Fayson

Newark,Delaware

Summary

Proven track record in enhancing workflow and reducing fraud at Capital One by implementing strategic initiatives and providing exceptional customer service. Skilled in problem-solving and team collaboration, with a keen eye for detail and a commitment to maintaining confidentiality. Achieved significant improvements in efficiency and customer satisfaction, demonstrating strong analytical thinking and prioritization skills.

Work History

Pharmacy Technician

Target
Wilmington, DE
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Fraud Team Lead

Capital One
Wilmington
02.2018
  • Streamlined fraud detection processes, leading to faster resolution of cases.
  • Led initiatives aimed at minimizing financial losses due to fraud, safeguarding company assets.
  • Enhanced team performance through thorough training and regular feedback sessions.
  • Proactively identified potential risks through ongoing monitoring of transactions and account activity patterns.

Customer Service Representative

Navient Department of Education
Newark, DE
11.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate Of Business Administration -

Indiana Wesleyan University
Marion, IN

Concord High School
Wilmington, DE
06.2008

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Answering customer questions
  • Patient confidentiality
  • Customer Service
  • Data Entry
  • Attention to Detail
  • Prioritization and Organization
  • Analytical Thinking
  • Employee Training

Timeline

Fraud Team Lead

Capital One
02.2018

Customer Service Representative

Navient Department of Education
11.2015

Pharmacy Technician

Target

Associate Of Business Administration -

Indiana Wesleyan University

Concord High School

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Nicole Fayson