Nicole Fernández
Selden,NY
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills .Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Macys Department Store
Lake Grove, New York
10.2024 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collaborated with sales team members to stay current on inventory levels
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Customer Service Representative
Dunkin' Donuts
Selden, NY
08.2023 - 10.2024
- Barista
- Cash handling
- Order taking
- Customer service through the phone
- Baker
Education
High School Diploma -
Newfield High School
Selden, NY06-2024
Skills
- Scheduling
- Complaint resolution
- Advance spanish skills
- Customer service
- Order processing
- Verbal and written communication
- Multitasking and organization
- Product sales
- Positive and professional
- Time management
- In-store support
- Acting
Timeline
Customer Service Representative
Macys Department Store
10.2024 - Current
Customer Service Representative
Dunkin' Donuts
08.2023 - 10.2024
High School Diploma -
Newfield High School