Nicole Fitzgerald
Canyon,TX
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
20
20
years of professional experience
Work History
Office Manager
Robinson's Family Feed
Amarillo, TX
10.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location.
- Paid all bills in a timely fashion in accordance with the budget.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Created and updated records and files to maintain document compliance.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Generated repeat business through exceptional customer service.
- Greeted incoming customers and provided reliable, friendly customer service.
- Managed high call volume while maintaining exceptional customer service standards.
- Learned website software, and created online store.
- Maintained website.
Caregiving
Amarillo, TX
08.2013 - 10.2021
My 2nd and 3rd children were born during this time, and I stayed home with them and homeschooled and 3 children.
Medical Transcriptionist
Alpha Transcription
Remote
05.2008 - 08.2013
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Applied medical terminology related to provider-specific treatments and techniques.
- Attended training associated with role to improve skills and boost speed.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Supported quality assurance efforts by collaborating with the QA team on reviews and implementing feedback for continuous improvement.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
- Referred to a variety of medical sources to prevent mistakes in medical terms.
- Ensured consistent formatting across all documents, adhering to established templates and style guides for report presentation.
- Provided exceptional service to healthcare providers by promptly addressing inquiries and resolving issues related to transcribed reports.
Caregiving
Tucson, AZ
09.2007 - 05.2008
My first son was born in November of 2007, and I stayed home with him during this break.
Assistant Office Manager
Planet Organizer
Tucson, AZ
02.2004 - 09.2007
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created and updated records and files to maintain document compliance.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Recorded expenses and maintained accounting records.
- Paid bills in a timely manner and in line with the budget.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Provided exceptional customer service by responding promptly to inquiries from clients both in-person and via phone or email correspondence.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Enhanced team productivity with strong leadership, training, and support for all staff members.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
- Managed employee payroll processing duties while also ensuring accurate calculation of benefits such as health insurance premiums or vacation days accrual.
- Conducted research to assist with routine tasks and special projects.
- Offered technical support and troubleshot issues to enhance office productivity.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Assisted in streamlining financial processes through the use of accounting software programs like QuickBooks.
- Coordinated travel arrangements for executives and staff members, ensuring smooth business trips with minimal disruptions.
- Completed bi-weekly payroll for up to 10 employees.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
- Managed main reception area to monitor scheduled appointments for business executives.
- Used Google to manage and maintain calendars for managers.
Education
Bachelor of Science - Elementary Education
West Texas A&M University
Canyon, TXHigh School Diploma -
Canyon High School
Canyon, TX05.2001
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
Timeline
Office Manager
Robinson's Family Feed
10.2021 - Current
Caregiving
08.2013 - 10.2021
Medical Transcriptionist
Alpha Transcription
05.2008 - 08.2013
Caregiving
09.2007 - 05.2008
Assistant Office Manager
Planet Organizer
02.2004 - 09.2007
Bachelor of Science - Elementary Education
West Texas A&M University
High School Diploma -
Canyon High School