Nicole Follman
Forest City,Iowa
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals in helping people.
Overview
15
15
years of professional experience
Work History
Insurance Agent
State Farm
Algona, IA
11.2023 - 02.2024
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Analyzed customer needs and provided best options, upselling products and services.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Prepared proposals and conducted closing interviews to increase insurance sales.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
RV Sales
Lichtsinn RV
Forest City, Iowa
01.2009 - 06.2022
- Greeted customers and ascertained what each customer wanted and needed
- Answered calls, listened, answered questions and provided value on why this product would work best for them
- Ensured Product knowledge was up to date
- Tentative and always responded to all guest within a timely manner
- Good written and verbal communication
- Team player and always willing to help
- Good use of CRM and follow up system.
Education
Bachelor of Arts - Wellness
Waldorf College
Forest City, IA05.2008
Skills
- Meeting Sales Goals
- Exceeding Customer Expectations
- Strong Communication And Interpersonal Skills
- Positive Customer Engagement
- Computer Proficiency And Microsoft Office
- Adaptable And Flexible
- Building Customer Relationships And Loyalty
- Excellent Written And Verbal Communication
- Customer Service
- Building Customer Relationships and Loyalty
- Available Nights, Weekends and Holidays
- Product Knowledge
- Attention to Detail
- Energy and Physical Stamina
- Documentation and Reporting
- Time Management
- Friendly and Helpful
- Reliable and Responsible
- Goal-Driven
- Team Leadership
- CRM Tracking
- Lead Prospecting
Timeline
Insurance Agent
State Farm
11.2023 - 02.2024
RV Sales
Lichtsinn RV
01.2009 - 06.2022
Bachelor of Arts - Wellness
Waldorf College
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