Nicole Ford

• Collect and post payments related to billings.
• Account Reconciliation
• Investigate and resolve billing inquiries and discrepancies.
• Collaborate with internal/external sales representatives.
• Establish and maintain strong customer relationships.
• B2C and B2B collections

􀁹 Checked guests in, Issued room keys, provided information on hotel
services and room locations.
􀁹 Ensured required identification was taken from guests at check-in in
line with local requirements.
􀁹 Upsold rooms where possible to maximize hotel revenue.
􀁹 Issued, controlled, and released guest safe deposit boxes in line with
hotel procedures.
􀁹 Kept records of customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as actions
taken.
􀁹 Resolved customers' service and billing complaints by performing
activities such as exchanging merchandise, refunding money, and
adjusting bills.

􀁹 Posting payments, adjustments, and denials from all Payers and
patients.
􀁹 Meeting important deadlines consistently (and especially during
end-of-month/EOB closings.
􀁹 Reaching or exceeding target goals for productivity.
􀁹 Notifying manager of any issues that impede efficient & effective
outcome for work.
􀁹 Following all policies and procedures as outlined by the company,
governmental regulations and HIPPA standards.
􀁹 Maintaining a consistent workday schedule with occasional over-time
needed. (Especially during EOM closings)
􀁹 Handle the completion of Patient Financial Services (PFS) tasks,
including patient and payer follow up as needed.

􀁹 Responsible for the resubmission of primary,secondary and tertiary
claims per respective regulations and policies.
􀁹 Communicate with third-party representatives as necessary to
complete claims processing and/or resolve.
􀁹 Follow-up daily on post processing activity but not limited to, rejected
billings, adjustments, rebilling and denied claims for accounts that are
greater than 90 days.
􀁹 Maintain accounts receivable detail bu use of on-line system
documentation.
􀁹 Reports productivity results daily to the AR supervisor.
􀁹 Maintains standards per payer for percentage accounts >90 days.
􀁹 Meets or exceeds collection goals by payer eachmonth.
􀁹Works all assigned accounts at least once every 15 to 30 days
depending on the balance.
􀁹 Participates in educational activities and attends monthly department
staff meetings.
􀁹 Maintains confidentiality, adheres to all HIPPA guidelines/regulations.
􀁹 Other duties as assigned from time to time.

􀁹 Posting payments, adjustments, and denials from all Payers and
patients.
􀁹 Meeting important deadlines consistently (and especially durning
end-of-month/EOB closings.
􀁹 Reaching or exceeding target goals for productivity.
􀁹 Notifing manager of any issues that impede efficent & effective
outcome for work.
􀁹 Following all policies and procedures as outlined by the company,
governmental regulations and HIPPA standards.
􀁹 Maintaining a consistent workday schedule with occasional over-time
needed. (Especially during EOM closings)
􀁹 Handle the completion of Patient Financial Services (PFS) tasks,
including patient and payer follow up as needed.

􀁹 Communicate with Patient and Patient Representatives to resolve
healthcare accounts while offering excellent customer service.
􀁹 Maintain diplomacy when addressing matteres escalated.
􀁹 Provide thorough, effecient and accurate documentation and updates
in all required systems for each work event.
􀁹 Responsible for meeting monthly goals and quality standards through
efficent and accurate work porcesses.
􀁹 Review open accounts to determine and take appropriate actions
through understanding charges, billed claims, payments, denials,
adjustments and refunds.
􀁹 Respond to verbal and/or written inquiries in a timelymanner.
􀁹 Process all correspondences with adherence with the HIPPA
guidelines where appicable.
􀁹 Knowledge, understanding and compliance with applicable Federal,
State and Local laws and regulations relating to job duties.
􀁹 Knowledge, understanding and compliance with company policies
and procedures.
􀁹 Maintain knowledge of functionl area and company policies and
procedures.
􀁹 Provide feedback to management concerning possible problems or
areas of improvement.
􀁹 Make recommendations to implement improved processes.
􀁹 Perform other duties as assigned bymanagement.

􀁹 Handle the completion of Patient Financial Services (PFS) tasks
including patient and payer follow-up as needed.
􀁹 Verify all CPT codes were booked and billed correctly by reviewing
different payers contracts.
􀁹 Maintain and release all-ship verified claims for all third party claim
accounts withing established time frame as assigned.
􀁹 Resolve errors and make claim edits assigned in work queues.
􀁹 Follow work list prioritazation of accounts resolving and/or submitting
claims.
􀁹 Contact payers and patients when necessary for PFS processes.
􀁹 Make necessary adjustments to patient demographic, insurance and
account balance information.
􀁹 Complete A/R adjustments and request other adjustments where
permitted and appropriate.
􀁹 Adhere to all regulatory compliance areas, policies and procedures
(including HIPPA nd PCI compliance requirements).