Nicole Fox
Waterville,OH
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
Oncore Brewering
Swanton, OH
01.2025 - Current
- Greet guests with friendliness and professionalism.
- Effectively multitask within a fast-paced environment.
- Resolve customer complaints in a professional manner.
- Check the identification of guests to verify age requirements for alcohol purchase.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Perform opening and closing duties, including restocking supplies.
- Planned and coordinated special events to boost customer numbers and profits.
Bartender/Server
White House Inn
Whitehouse, OH
04.2023 - 09.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Effectively multitasked within fast-paced environment.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new bartenders on drink preparation and upselling techniques.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Dispatch Supervisor
United Parcel Service
Maumee, OH
04.2017 - 04.2023
- Leads a group of 6 direct reports and 250 drivers in a high volume dispatch office
- Collaborates with yard control, driver, and scheduler teams to ensure dispatch plans are executed efficiently
- Identify cost reduction opportunities during load movement to help meet our cost plan
- Oversees dispatch planning to ensure annual safety, service and cost goals are met or exceeded
- Schedules driver hours to maintain compliance DOT regulations
Dispatch Specialist
United Parcel Service
Maumee, OH
04.2014 - 04.2017
- Worked with supervisor to ensure safety, service and cost goals are met
- Reviewed driver hours to maintain compliance with Department of Transportation regulations
- Covered and monitored pick-ups to ensure that all customers were serviced
- Dispatched a bypass corridor to ensure that all loads were moving timely
- Efficiently communicated equipment break-downs in dispatch to management
Package Center Supervisor
United Parcel Service
Maumee, OH
01.2012 - 07.2014
- Assisted package car drivers in route to ensure all goals are met safely and timely
- Responded to customer concerns and resolved key issues to provide optimal customer service
- Resolved and managed conflicts within the department and with customers
- Maintained, organized and stocked supplies for office and drivers
- Provided support to On-Road Supervisors
Warehouse Manager
Patsy Thompson Designs, LTD
Holland, OH
09.2010 - 01.2012
- Designed and organized the retailer warehouse
- Managed the supply chain to meet demand of all products carried
- Attended and showcased products at trade shows
- Performed all customer services responsibilities, which encompassed requests and inquiries
- Created a weekly newsletter to provide company updates and promotions to subscribers
Package Distribution Line Supervisor
United States Parcel
Maumee, OH
08.2007 - 09.2010
- Supervised and trained ten package handlers to run the distribution line and meet or exceed safety, service and cost goals
- Coordinated and directed cross-trailer employee movement to optimize workload according to belt flow
Education
Bachelor of Science - Information Technology
The University of Phoenix
07.2012
Associate of Science - Business Management
Owens Community College
07.2009
Skills
- Customer service
- Customer engagement
- Multitasking
- Training staff
- Organization and time management
- Team collaboration
- Upselling techniques
- Conflict resolution
Certification
Driver's License
Languages
English
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Bartender
Oncore Brewering
01.2025 - Current
Bartender/Server
White House Inn
04.2023 - 09.2024
Dispatch Supervisor
United Parcel Service
04.2017 - 04.2023
Dispatch Specialist
United Parcel Service
04.2014 - 04.2017
Package Center Supervisor
United Parcel Service
01.2012 - 07.2014
Warehouse Manager
Patsy Thompson Designs, LTD
09.2010 - 01.2012
Package Distribution Line Supervisor
United States Parcel
08.2007 - 09.2010
Bachelor of Science - Information Technology
The University of Phoenix
Associate of Science - Business Management
Owens Community College
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