Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Fredinburg

Sacramento,CA

Summary

Detail-oriented and performance-driven professional with extensive experience in conducting detailed research, analyzing data, and providing strategic insights to drive program efficiency. Well-versed in managing project documentation, tracking progress, addressing concerns of key clients, and preparing concise reports, briefings, and recommendations for senior management. Demonstrated expertise in administrative support, database management, resource allocation, and seamless coordination for project operations within diverse sectors. Skilled in interpreting complex policies and regulations while ensuring compliance with established guidelines. Instrumental in facilitating communication with interdisciplinary teams and stakeholders, fostering collaborative environments, and contributing to achievement of program goals. Proficient in utilizing multiple tools/software to streamline processes and ensure successful delivery of projects within time and budgetary constraints.

Overview

9
9
years of professional experience

Work History

Associate Governmental Program Analyst

State of California – CDSS
Sacramento, USA
06.2024 - Current
  • Develop program regulations, program guidance, and technical assistance; prepare and disseminate information on existing and new CalWORKs program law
  • Give verbal and written policy interpretations and statewide policy instructions to county welfare departments about program regulations; look over county data and answer county questions; analyze proposed and existing statutes and regulations; develop, coordinate, and participate in county policy and data reviews
  • Provided timely and accurate program consultation services pertaining to CalWORKs requirements to both internal and external stakeholders
  • Reviewed, analyzed, and developed policy initiatives and issues for the CalWORKs program, covering both state and federal policies

Human Services Specialist Lv 2

County of Sacramento – DHA
Sacramento, USA
08.2016 - 06.2024
  • Collect and analyze data to track and maintain compliance records while identifying and addressing non-compliant behavior trends
  • Communicate with customers through written and verbal channels to discuss eligibility and provide relevant information in a timely manner
  • Possess extensive knowledge of MediCal special programs as well as CalWORKs and CalFresh programs and eligibility requirements
  • Build and foster strong relationships with clients, community resources, and fellow agency staff to ensure provision of comprehensive services
  • Conducted applicant interviews to assess needs and determine eligibility for services
  • Managed inbound and outbound customer calls to provide assistance and address inquiries about MediCal, CalFresh, and Calworks cases

Education

Associate of Business Management -

Sacramento City College
Sacramento, CA
06-2026

Skills

  • Program Implementation & Management
  • Task Prioritization
  • Documentation & Reporting
  • Program Evaluation
  • Database Management
  • Process Improvement
  • Administrative Support & Assistance
  • Workflow Optimization
  • Cross-functional Collaboration
  • Emotional Intelligence
  • Conflict Resolution
  • Self-Starter

Timeline

Associate Governmental Program Analyst

State of California – CDSS
06.2024 - Current

Human Services Specialist Lv 2

County of Sacramento – DHA
08.2016 - 06.2024

Associate of Business Management -

Sacramento City College
Nicole Fredinburg