Nicole Freeman
Plainfield,IL
Summary
Professional administration expert skilled in streamlining office functions and managing daily operations to support business objectives. Recognized for fostering teamwork and achieving results through effective collaboration and adaptability. Demonstrates strong organizational and problem-solving skills, with reliable and flexible approach to changing needs.
Overview
20
20
years of professional experience
Work History
Training and Administration Manager
City Wide Facility Solutions of Illinois
01.2023 - Current
- Developed and implemented training strategies to support workforce growth across all roles.
- Coordinated various administrative tasks to support organizational objectives.
- Reviewed, updated, and documented policies and procedures in Tettra to ensure compliance and clarity.
- Developed engaging training content and conducted interactive sessions for effective learning outcomes.
- Planned and executed team meetings, outings, and events to strengthen interpersonal relationships among team members.
- Analyzed and refined retention strategies to reduce turnover and increase employee satisfaction.
Facility Solutions Manager
City Wide Facility Solutions of Illinois
01.2019 - 12.2022
- Cultivated and maintained relationships with 65 accounts, focusing on client satisfaction through effective communication and support.
- Achieved consistent generation of $20k in monthly direct sales through strategic customer engagement.
- Leveraged CRM systems to enhance customer relationship management processes.
- Directed night staff and contractors in executing nightly operational tasks.
Office Manager
Lockport Chiropractic
01.2018 - 01.2019
- Streamlined financial processes to ensure patient satisfaction and effective coordination of financial matters.
- Engaged with four doctors to design a clear and actionable agenda for the week, enhancing team alignment.
- Managed comprehensive onboarding programs to integrate all staff into organizational culture.
- Managed daily office operations, ensuring efficient workflow and exceptional patient experiences.
General Manager
Portillo’s Restaurant Group
01.2006 - 01.2018
- Progressed through various roles over a 12-year tenure, earning promotions that highlight professional growth and expertise.
- Coordinated and optimized unit operations to enhance efficiency and effectiveness.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Trained and mentored management team on best practices in customer service and staff management.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Medical Assistance Certification -
Fox College
Oak Lawn, IL2006
High School Diploma -
Romeoville High School
Romeoville, IL05.2004
Skills
- Training and Development
- Calendar & Scheduling Management
- Executive Communication & Correspondence
- Microsoft 365 Suite
- Meeting & Event Planning
- Confidential Information Handling
- Inbox Management & Prioritization
- Client Relationship Management
- Problem Solving & Critical Thinking
- Office Management
- HR Support
Timeline
Training and Administration Manager
City Wide Facility Solutions of Illinois
01.2023 - Current
Facility Solutions Manager
City Wide Facility Solutions of Illinois
01.2019 - 12.2022
Office Manager
Lockport Chiropractic
01.2018 - 01.2019
General Manager
Portillo’s Restaurant Group
01.2006 - 01.2018
Medical Assistance Certification -
Fox College
High School Diploma -
Romeoville High School