Nicole Fugera
Summerville,SC
Summary
Versatile and results-oriented professional with a proven track record at The Kickin’ Chicken, enhancing customer satisfaction and streamlining operations. Excelled in staff training and development, alongside adept money handling, achieving significant reductions in discrepancies. Demonstrates exceptional team leadership and decision-making skills, fostering positive work environments and driving efficiency.
Overview
12
12
years of professional experience
Work History
Assistant Manager
The Kickin’ Chicken
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Server/bartender/Manager
Coastal Crust
04.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
The Winking Lizard
07.2019 - 04.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Background Check Investigator
Ace Background Check
03.2013 - 06.2017
- Analyzed complex datasets to drive decision-making processes.
- Improved data integrity by conducting thorough validation checks.
- Developed visual dashboards for enhanced data interpretation.
- Enhanced reporting accuracy, utilizing statistical software for analysis.
- Streamlined data collection and processing to improve efficiency.
Education
Diploma -
Springfield High School
Akron, OH06.2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
- Task delegation
- Employee scheduling
Timeline
Assistant Manager
The Kickin’ Chicken
08.2024 - Current
Server/bartender/Manager
Coastal Crust
04.2022 - 08.2024
Server
The Winking Lizard
07.2019 - 04.2022
Background Check Investigator
Ace Background Check
03.2013 - 06.2017
Diploma -
Springfield High School
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