Nicole Gabriel
Summary
Experienced customer service professional with a keen eye for detail and a decade of industry expertise. Demonstrated success in delivering outstanding service to clients, consistently resolving issues, addressing inquiries, and providing comprehensive product knowledge. Proficient in technical support, meticulous documentation review, and adept at hosting/hostess duties. Solid background in tax preparation alongside exceptional customer service skills.
Overview
19
19
years of professional experience
Work History
Home Health Aide
Elite Choice LLC
01.2025 - Current
- Enhanced quality of life for patients through dedicated and compassionate caregiving.
- Supported routine duties including bathing, dressing, and grooming.
- Implemented regular sanitation practices to uphold hygienic living conditions and safeguard patient health.
- Supported patients and family members emotionally through challenging circumstances.
- Contributed to the development and execution of meal plans.
- Ensured optimal comfort by managing household tasks including cleaning, laundry folding, and dish maintenance.
- Tailored recreational activities to align with each patient's interests.
Tax Preparation School- Computer Based Training
Jackson Hewitt
08.2024 - 12.2024
- Maintaed 70% or above as an average grade of all assessments, including the final exam.
- Earned certificate validating completion of CE hours with IRS.
- Mastered core components of tax preparation including filing essentials and credits during a comprehensive 32-hour FTP curriculum.
School Relations Customer Support Representative- Teleworker
ASM Research, an Accenture Federal Services Company
03.2020 - 04.2024
- Delivered exceptional results in meeting call center standards for quality and service outcomes.
- Displayed a positive outlook while addressing concerns of upset customers.
- Supplied accurate product information to enhance customer experience.
- Assisted customers with troubleshooting technical issues over the phone, resulting in a decrease in escalations to the technical support team
Front Desk Receptionist/Restaurant Hostess
Red Coach Inn
11.2019 - 03.2020
- Created a warm atmosphere by greeting visitors as they arrived.
- Managed the seating chart efficiently to ensure optimal use of available tables
- Effectively communicated with servers and kitchen staff to coordinate seating arrangements and maintain smooth flow of service
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
- Sustained cleanliness and order at hostess station, creating an inviting entrance.
- Maintained knowledge of daily specials, promotions, and menu changes to provide accurate information to guests as needed
- Executed regular assessments of cleanliness in dining spaces.
- Maintained cleanliness and organization of the front desk area at all times
- Delivered efficient resolutions for client concerns across communication channels.
- Facilitated effective communication between departments.
- Handled unsatisfactory experiences by providing prompt resolution..
Front Desk Receptionist/Night Auditor
Giacomo Hotel
09.2018 - 08.2019
- Valet Service as per guest request
- Maintained a professional appearance and demeanor at all times
- Implemented effective cash handling procedures to maintain accountability and prevent discrepancies
- Performed night audit duties, including reviewing and reconciling daily transactions, balancing accounts, and preparing financial reports
- Resolved guest complaints efficiently using strong problem-solving skills.
- Participated in regular staff meetings and training sessions to stay updated on hotel policies, procedures, and industry trends
- Maintained accurate records of room availability and rates for efficient reservation management
- Utilized property management system software to manage guest information, process payments, and generate reports
Experienced Tax Preparer
Jackson Hewitt - ACC
11.2013 - 11.2018
- Completes all tax forms in accordance with policies, and in compliance with legislation and regulations
- Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion
- Consults tax law reference materials to determine procedures for preparation of atypical returns
- Answers questions and provides future tax planning to clients
- Reviews financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare tax returns
- Handled customer grievances with efficiency, escalating critical matters to higher management as needed.
- Reviews all tax return forms for accuracy and completeness (i.e., client signatures)
- Established rapport with clients by addressing tax-related questions and concerns.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
CNA - Certified Nursing Assistant
Niagara Falls Memorial Medical Center
01.2006 - 10.2011
- Assisted registered nurses in providing direct patient care, including administering medications, taking vital signs, and assisting with daily activities
- Collaborated with interdisciplinary healthcare team to develop and implement individualized care plans for patients
- Performed basic nursing procedures such as wound dressing changes, catheter insertion/removal, and specimen collection
- Maintained accurate documentation of patient information, treatments provided, and any observed changes in condition
- Responded promptly to patient calls and requests for assistance, ensuring their comfort and safety at all times
Education
GED -
Niagara Falls High School/Adult Community Education
Niagara Falls, NY06.2005
Skills
- Patient Care
- Help Desk
- Tax Experience
- Documentation Review
- Technical Support
- Host/Hostess
- Medical charting
- State Driver's license
- Data entry
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Home Health Aide
Elite Choice LLC
01.2025 - Current
Tax Preparation School- Computer Based Training
Jackson Hewitt
08.2024 - 12.2024
School Relations Customer Support Representative- Teleworker
ASM Research, an Accenture Federal Services Company
03.2020 - 04.2024
Front Desk Receptionist/Restaurant Hostess
Red Coach Inn
11.2019 - 03.2020
Front Desk Receptionist/Night Auditor
Giacomo Hotel
09.2018 - 08.2019
Experienced Tax Preparer
Jackson Hewitt - ACC
11.2013 - 11.2018
CNA - Certified Nursing Assistant
Niagara Falls Memorial Medical Center
01.2006 - 10.2011
GED -
Niagara Falls High School/Adult Community Education
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