Nicole Garcia

• Performs interviewing work of a specialized nature relating to the pre-admissions, admissions, and discharge of ED records
• Inputs and administers charges for services utilizing appropriate guidelines
• Counsel patients on insurance coverage and billing procedures
• Contacts the relevant sources (insurance companies, HMOs, the third parties etc.) to obtain insurance verification data and pre-certification approval for admissions
• Maintains up-to-date information on various insurance policies
• Collects co-pay and valuables, prepares receipts and makes deposits adhering to University and State guidelines
• Process ED records and enter billings (codes, diagnosis, verifying information, batching, totals etc.)
• Response to inquiries from other parties (i.e. patients, insurance companies, central administration) regarding admission data, including billing inquiries

• Addressed patients and visitors professionally, efficiently and empathetically, demonstrated warm, approachable demeanor and kept waiting area orderly, presentable and inviting.
• Determined charges and collected co-pays.
• Applied HIPAA privacy and security regulations while handling patient information.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Assembled registration paperwork and placed identification bands on patient.
• Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.

Departments: Internal Medicine, Behavioral Health, Rheumatology, Primary Care, and Bariatric Surgery

• Maintained daily calendars, set appointments with clients and planned daily office events.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Processed payments and updated accounts to reflect balance changes.
• Sorted incoming mail and directed to correct personnel each day.
• Served visitors by greeting, welcoming and directing to appropriate personnel.