Nicole G. Heshima
San Antonio,USA
Summary
Compassionate Case Manager with a proven record of enhancing client outcomes through efficient needs assessment and care plan development. Demonstrates strong advocacy skills and excels in communication, problem-solving, and time management to facilitate client wellness. Notable achievements include successfully increasing client satisfaction rates by implementing tailored support strategies. Career aspirations include further advancing in client-centered care to impact larger communities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Early Family Self Sufficiency Case Manager
Catholic Charities
08.2024 - 02.2025
- Designed and executed tailored self-sufficiency plans for families, establishing clear goals in employment, financial security, housing, education, and long-term independence.
- Performed comprehensive intake assessments to evaluate family strengths, challenges, and needs, developing individualized strategies and connecting them with essential resources.
- Offered ongoing support and guidance, conducting regular check-ins to track progress, reassess needs, and modify plans as necessary.
- Assisted families in accessing housing, employment, healthcare, and educational opportunities by linking them with vital community resources.
- Navigated families through the application process for state benefits, such as financial aid and healthcare coverage, ensuring they were well-informed and supported at every step.
Patient Care Technician
Methodist Metropolitan
San Antonio, USA
04.2022 - 08.2024
- Implement care plans for patient care under the supervision of a licensed nurse.
- Assist patients with activities of daily living.
- Record and collect patient medical data throughout their care cycle including vital sign, blood pressure, oxygen saturation, blood glucose, height and weight, EKGs.
- Retrieve medication and deliver to licensed staff members.
- Provide emotional support and assist patients with activities of daily living.
Home Life Care, Homelife & Community Services
San Antonio, USA
12.2020 - 08.2021
- Performed covid monitoring in efforts of public health prevention during the pandemic.
- Provided quality care to individuals living with disabilities.
- Collaborated with a team of healthcare professionals to facilitate patient care services.
- Facilitated communication and education as a point of contact between the patient & patient’s family.
- Empowered patients to maintain independence in order to improve their quality of life.
- Assisted patient in various activities to ensure safety and wellbeing of the patient in their home.
Volunteer
FilAm International Seventh-Day Adventist
San Antonio, USA
05.2018 - 12.2020
- Distributed food for the homeless population within San Antonio.
- Visited hospice centers to distribute gifts, fellowship, and provide social and emotional support to residents.
Volunteer
Center for Refugee Services
San Antonio, USA
05.2017 - 12.2018
- Assisted newly resettled families in navigating resources an assimilating into the new country.
- Scheduled vaccines and health screening appointments for refugees.
- Documented case files on client information.
Education
Bachelor of Science - Public Health, Concentration: Epidemiology & Disease Control
University of Texas at San Antonio
San Antonio07.2021
Associates - Pre-Nursing
San Antonio College
San Antonio05.2018
Skills
- Case management
- Client intake assessment
- Effective resource allocation
- Effective goal development
- Community support programs
- Conflict resolution assistance
Certification
- Bachelor’s Degree, Public Health - UTSA
- Associate degree, Pre-Nursing - San Antonio College
- Spring 2020 and Fall 2019-2021: Dean’s List & Honors Roll
- CPR Certified
Public Health Courses
- Human Disease and Epidemiology
- Environmental Health and Safety
- Population Dynamics and Demographic Techniques
- Health Disparities
- Introduction to Social Research
- Biosciences I & II
- Medical Geography
- Social and Behavioral Theories in Public Health
Languages
English
Native/ Bilingual
Kinyarwanda
Native/ Bilingual
Kirundi
Full Professional
Swahili
Full Professional
Accomplishments
● Bachelor’s Degree, Public Health- UTSA
● Associate degree, Pre-Nursing- San Antonio College
● Spring 2020 and Fall 2019-2021: Dean’s List & Honors Roll
● CPR Certified
References
- Andre Coleman, 210-461-7160, Vongola@7822@gmail.com
- Celeste Cruzzi, 210-956-1272, celeste.cruzzi@gmail.com
- Clement Nganizi, 210-427-9756, cnganizi@gmail.com
Timeline
Early Family Self Sufficiency Case Manager
Catholic Charities
08.2024 - 02.2025
Patient Care Technician
Methodist Metropolitan
04.2022 - 08.2024
Home Life Care, Homelife & Community Services
12.2020 - 08.2021
Volunteer
FilAm International Seventh-Day Adventist
05.2018 - 12.2020
Volunteer
Center for Refugee Services
05.2017 - 12.2018
Bachelor of Science - Public Health, Concentration: Epidemiology & Disease Control
University of Texas at San Antonio
Associates - Pre-Nursing
San Antonio College
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