Nicole Gilardi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable Head Bartender and cocktail server with 3 years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Bartending Business
Nikkis Cocktails LLC
Fort Lauderdale, FL
02.2023 - Current
- Enhanced student bartending skills by demonstrating and teaching
- Strengthened customer service skills of students by emphasizing the importance of professional communication and demeanor in hospitality settings.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Served high customer volumes during special events, nights, and weekends.
- Built relationships with vendors to manage orders and negotiate costs.
Mobile Bartender
Advanced Hospitality Services
Fort Lauderdale, FL
06.2021 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
VIP Cocktail Server
Cheetah Pompano
Pompano Beach, FL
08.2023 - 01.2024
- Increased customer satisfaction by providing exemplary cocktail service and attention to detail.
- Enhanced guest experience with knowledgeable recommendations on drink selections and pairings.
- Streamlined ordering process for faster service, resulting in higher revenue and repeat clientele.
- Collaborated with bartenders to develop creative, signature cocktails that became customer favorites.
- Maintained exceptional knowledge of menu offerings to accommodate dietary restrictions and preferences.
- Established rapport with high-profile clients, leading to increased loyalty and repeat business.
- Served as a point of contact for guests, addressing concerns promptly and professionally.
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Implemented upselling strategies that contributed significantly to overall sales growth.
- Coordinated seamlessly with other team members during peak hours to maintain consistently efficient service levels.
- Enforced strict hygiene standards when handling glassware, utensils, and beverages to ensure guest safety and satisfaction.
- Demonstrated adaptability by catering different types of events such as corporate gatherings or private parties effectively.
- Anticipated guests'' needs proactively while providing attentive yet discreet service in line with their expectations.
- Balanced multiple tasks simultaneously without compromising the quality of service provided during busy shifts.
- Handled cash transactions accurately, maintained proper inventory records and ensured compliance with all regulations regarding alcohol consumption on premises.
- Exceeded personal performance goals while contributing positively towards the overall success of the establishment''s objectives.
- Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
- Provided constructive feedback on ways to improve processes or offerings based on personal observations or guest input.
- Actively participated in continuous learning opportunities such as product tastings or industry seminars to stay current with the latest trends and innovations.
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Communicated with guests to record orders and assess needs.
- Maximized sales of specials and [Type] drinks by thoroughly promoting to customers and maintaining great salesmanship.
- Maintained accuracy and efficiency when processing sales transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Customer Service Sales Representative
Florida Regional Insurance
Sunrise, FL
03.2022 - 07.2022
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Collaborated with cross-functional teams to optimize the overall customer experience.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within the department.
- Set and achieved company defined sales goals.
Health Insurance Agent
Peoples Choice Insurance
Fort Lauderdale, FL
09.2021 - 03.2022
- Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.
- Streamlined the application process for clients, resulting in faster approvals and fewer errors.
- Developed strong relationships with healthcare providers to ensure optimal coverage options for clients.
- Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
- Assisted clients in resolving claims-related issues promptly, alleviating stress during difficult times.
- Collaborated with underwriters to expedite policy approvals, ensuring timely coverage for clients in need.
- Increased overall agency sales by effectively cross-selling additional insurance products based on individual client needs.
- Negotiated favorable rates for clients through diligent research and effective communication with providers.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Conducted regular follow-ups with clients to keep them informed of any pertinent updates or changes to their policies.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Consistently exceeded sales targets by thoroughly understanding each client''s unique needs and providing tailored solutions.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Provided comprehensive customer service to drive client satisfaction.
- Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Developed relationships with providers and networks to achieve favorable client coverage.
- Negotiated with insurers to secure industry-leading health insurance coverage for clients.
- Used [Software] to process benefit transactions.
- Developed tailored health insurance plans to meet individualized client needs.
- Collected premiums on or before effective date of coverage.
- Developed and implemented promotional strategies to increase customer base.
- Analyzed risk factors to recommend appropriate coverage levels.
- Researched and identified potential new markets.
Food Prep Cooking Assistant & Cashier
Chipolte
Coral Springs, FL
07.2019 - 10.2021
- Maintained a clean and organized workspace, ensuring compliance with health and safety guidelines.
- Streamlined food preparation processes, increasing overall kitchen efficiency and productivity.
- Collaborated with team members to ensure timely completion of orders during high-volume periods.
- Received positive feedback from customers for consistently providing high-quality meals and excellent service.
- Kept accurate inventory records to ensure sufficient stock levels and minimize spoilage.
- Supported catering events by preparing large quantities of food within tight deadlines, resulting in successful functions.
- Developed strong knife skills through regular practice, improving precision in slicing, dicing, and chopping ingredients.
- Operated various kitchen equipment safely such as grills, ovens, fryers, and mixers for optimal results in meal preparation.
- Completed prep work ahead of schedule during busy shifts to help reduce wait times for customers.
- Mentored new staff members on proper techniques and procedures, fostering a supportive learning environment in the kitchen.
- Consistently met or exceeded food safety standards through diligent adherence to sanitation protocols while handling raw materials and cooking utensils.
- Optimized ingredient usage by carefully following recipes and measuring components accurately.
- Improved communication between front-of-house staff and the kitchen team to facilitate better coordination and timely order completion.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and assisted new kitchen staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Stocked and rotated food items according to expiration dates.
- Removed trash and cleaned kitchen garbage containers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Checked personal identifications during alcohol and tobacco sales.
Cashier
Taco Bell
Weston, FL
08.2018 - 06.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Volunteer
VITAS Healthcare
Sunrise, FL
09.2017 - 12.2018
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Developed marketing materials for events, increasing public interest and attendance rates.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Implemented data-driven decision-making processes to optimize resource allocation in service delivery efforts.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Guided troubled individuals to tools and resources necessary for healing.
Education
Bachelor of Science - Marine Biology
Broward College
Fort Lauderdale, FL05.2028
High School Diploma -
Penn Foster College
Scottsdale, AZ2021
Skills
- Menu Development
- Public Speaking Abilities
- Wine Knowledge
- Mixology Expertise
- Order Taking
- Payment Processing
- Responsible Alcohol Service
- Bar Terminology
- Continuing Education
- Multitasking Capabilities
- Speed and Efficiency
- Bartending Techniques
- Drink Recipe Memorization
- Certified Bartender with valid certification
- Menu Recommendations
- Order Accuracy
Certification
~Bartending license
~Food and safety course
~2-15 license Life and Health insurance
Languages
English
Native or Bilingual
Spanish
Professional Working
Reference; Brandon Sullivan (954) 304 3459
Owner of Advanced hospitality services and lead instructor at ABC Bartending in Fort lauderdale.
I graduated fastest bartender in my class at 21 drinks in four minutes and 21 seconds.
Manager at cheetah pompano; Mathiew DeFalco (954) 415 3792
~ Vip Cocktail waitress
References
References available upon request.
Timeline
VIP Cocktail Server
Cheetah Pompano
08.2023 - 01.2024
Mobile Bartending Business
Nikkis Cocktails LLC
02.2023 - Current
Customer Service Sales Representative
Florida Regional Insurance
03.2022 - 07.2022
Health Insurance Agent
Peoples Choice Insurance
09.2021 - 03.2022
Mobile Bartender
Advanced Hospitality Services
06.2021 - Current
Food Prep Cooking Assistant & Cashier
Chipolte
07.2019 - 10.2021
Cashier
Taco Bell
08.2018 - 06.2019
Volunteer
VITAS Healthcare
09.2017 - 12.2018
Bachelor of Science - Marine Biology
Broward College
High School Diploma -
Penn Foster College