Nicole Gilbert
Happy Valley,OR
Summary
Energetically driving patient satisfaction. As a team player, I significantly contributed to a welcoming environment, mastering both administrative and clinical tasks, including advanced orthodontic support and meticulous data management, ensuring great patient care and operational efficiency.
Overview
7
7
years of professional experience
Work History
Pediatric Dental Front Office Assistant
Sunnyside Dentistry For Children
02.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Reviewed and updated customer information in database for accuracy.
Orthodontic Assistant
Sunnyside Orthodontics
09.2017 - 02.2022
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Set appointments and made follow-up calls.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
- Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Monitored patient comfort and safety during dental procedures.
- Staged tray for procedures by arranging dental instruments and equipment.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
Education
EFDA,EFODA - Dental Assisting
Concord Career College
Portland, OR06.2006
Skills
Communication skills
Supporting others
Dependability
Team player
Peopl Skill
Timeline
Pediatric Dental Front Office Assistant
Sunnyside Dentistry For Children
02.2022 - Current
Orthodontic Assistant
Sunnyside Orthodontics
09.2017 - 02.2022
EFDA,EFODA - Dental Assisting
Concord Career College