NICOLE GIRARD
Covington,GA
Summary
Results-driven supervisor with over twenty years of experience in legal/state government agency, specializing in case management, staff supervision and workflow coordination. Expertise in managing high-volume caseloads, and recognized for resolving complex issues, improving operational efficiency, and maintaining professionalism and confidentiality in a fast-paced government agency.
Overview
21
21
years of professional experience
Work History
Initiating Supervisor, UIFSA Division
Office of The District Attorney, DeKalb County
Decatur, GA
10.2022 - Current
- Supervise Case Managers, Financial Analysts, and Front Desk Staff
- Maintain strong team relationships, and conduct regular performance reviews and evaluations
- Ensure compliance with both federal and state audits, and complete quarterly case reviews
- Manage, analyze and monitor team reports to increase child support and paternity metrics
- Handle administrative operations and resolve escalated cases/complaints
- Develop internal training processes and conduct staff trainings
- Oversee and maintain payment records per state policy; serve as Office Manager backup
- Manage caseloads, as needed; Notary Public
Initiating Case Manager, UIFSA Division
Office of The District Attorney, DeKalb County
Decatur, GA
07.2021 - 10.2022
- Managed nearly 500 child support cases, handling enforcement of child support orders
- Met child support goals as required by federal and state government
- Acted as liaison among custodial parents, non-custodial parents, attorneys and other state agencies
- Monitored customer orientation sessions for new customers
- Investigated employment, assets and residential location of non-custodial parents; Notary Public
Inbound Sales Customer Service Agent
Customer Contact Center, Orkin
02.2021 - 07.2021
- Handled inbound calls for sales and service inquiries
- Communicated weekly and monthly goals to sales team; maintained a high level of product knowledge
- Updated and verified customer information
Initiating Supervisor, UIFSA Division
Office of The District Attorney, DeKalb County
Decatur, GA
07.2008 - 10.2019
- Supervised Case Managers, Financial Analysts, and Front Desk Staff
- Maintained strong team relationships, and conduct regular performance reviews and evaluations
- Ensured compliance with both federal and state audits, and complete quarterly case reviews
- Managed, analyzed and monitored team reports to increase child support and paternity metrics
- Handled administrative operations and resolved escalated cases/complaints
- Developed internal training processes and conducted staff trainings
- Oversaw and maintained payment records per state policy; serve as Office Manager backup
- Managed caseloads, as needed; Notary Public
Initiating Case Manager, UIFSA Division
Office of The District Attorney, DeKalb County
Decatur, GA
03.2005 - 07.2008
- Managed nearly 750 child support cases, handling both establishment and enforcement of child support orders
- Met child support goals as required by federal and state government
- Acted as liaison among custodial parents, non-custodial parents, attorneys and other state agencies
- Monitored customer orientation sessions for new customers
- Investigated employment, assets and residential location of non-custodial parents; Notary Public
Education
Nassau Community College
Garden City, NY01-1991
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Norfolk State University
Norfolk, VA01-1989
Skills
- Management
- Documentation and Reporting
- Proofreading
- Financial
- Database Management
- Customer Service
- Training
- Multitasking
- Time management
Timeline
Initiating Supervisor, UIFSA Division
Office of The District Attorney, DeKalb County
10.2022 - Current
Initiating Case Manager, UIFSA Division
Office of The District Attorney, DeKalb County
07.2021 - 10.2022
Inbound Sales Customer Service Agent
Customer Contact Center, Orkin
02.2021 - 07.2021
Initiating Supervisor, UIFSA Division
Office of The District Attorney, DeKalb County
07.2008 - 10.2019
Initiating Case Manager, UIFSA Division
Office of The District Attorney, DeKalb County
03.2005 - 07.2008
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Norfolk State University
Nassau Community College