Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Nicole Goldfus

East Aurora,NY

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Rural Mail Carrier

United States Post Office
Boston, NY
12.2006 - Current
  • Communicated effectively with supervisors regarding route progress or changes.
  • Collected payments for COD items, postage due, and other fees as required.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.

Classroom Assistant

Staney G. Falk School
Buffalo, NY
01.2004 - 11.2006
  • Assisted in developing and implementing lesson plans under teacher's supervision.
  • Responsible for teaching the class in the teacher's absence.
  • Prepared visual aids, equipment and classroom displays to foster learning.
  • Offered students personalized educational, behavioral and emotional support.
  • Provided individual support to students with special needs or disabilities.
  • Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.

Assistant Manager

Pier One Imports
Blasdell , NY
01.2002 - 01.2004
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Assistant Manager

Blasdell Pizza
Hamburg, NY
01.1996 - 01.2002
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed customer service inquiries and complaints in a timely manner.

Education

Master of Science - Special Education

Canisius College
Buffalo, NY
01-2006

Bachelor of Science - Elementary Education

SUNY Buffalo State
Buffalo, NY
05-2003

Skills

  • Time management
  • Delivery management
  • Employee training
  • Safety compliance
  • Customer service
  • Adaptability and flexibility

Certification

  • CPR Certified
  • First Aid Certified

Accomplishments

  • Alpha Sigma Tau National Sorority President 2001-2003
  • Alpha Sigma Tau National Sorority Vice President 2000

Timeline

Rural Mail Carrier

United States Post Office
12.2006 - Current

Classroom Assistant

Staney G. Falk School
01.2004 - 11.2006

Assistant Manager

Pier One Imports
01.2002 - 01.2004

Assistant Manager

Blasdell Pizza
01.1996 - 01.2002

Master of Science - Special Education

Canisius College

Bachelor of Science - Elementary Education

SUNY Buffalo State

Similar Profiles

CREATE PROFILE
Nicole Goldfus