Job Search Status
Open to workDesired start date: Immediately
Open To Work
Nicole Gomes
Sarid,TN
Work Preference
Summary
Detail-oriented professional with expertise in claims review, compliance assurance, and risk mitigation. Proven ability to manage complex bankruptcy cases and collaborate effectively to drive successful outcomes.
Overview
14
14
years of professional experience
Work History
Collection / Bankruptcy Specialist
FirstBank of Tennesee
2025.06 - Current
- Analyzed bankruptcy petitions to ensure compliance with legal and regulatory standards.
- Coordinated communication between debtors, creditors, and legal representatives to facilitate resolution processes.
- Developed strategies for case management to streamline workflow and improve turnaround times.
- Reviewed financial documents for accuracy and completeness, identifying discrepancies for resolution.
- Collaborated with cross-functional teams to develop strategies for managing complex bankruptcy cases involving multiple stakeholders.
- Collaborated with attorneys to ensure proper representation of clients during bankruptcy hearings and negotiations.
- Managed collections process, reducing delinquency rates through effective communication and negotiation strategies.
- Negotiated to collect balance in full.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Managed recovery processes for high-value assets, ensuring compliance with legal and regulatory standards.
- Coordinated communication between lenders and clients to facilitate smooth repossession activities.
- Implemented tracking systems for inventory management, enhancing efficiency in asset retrieval operations.
- Skilled at working independently and collaboratively in a team environment.
Loan Specialist
Firstbank of Tennesee
2022.05 - 2025.06
- Assisted clients in understanding loan products and the application process, enhancing customer satisfaction.
- Collaborated with cross-functional teams to align loan offerings with market demands and customer needs.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Collaborated with other departments to promptly process loan applications.
- Maintained strict confidentiality of bank records and client information.
- Trouble shoot payment application, heloc and commerical loan calculations,
Deposit Operations Specialist
FirstBank of Tennesee
2021.09 - 2022.05
- Processed daily deposit transactions with accuracy and efficiency.
- Ensured compliance with banking regulations and internal policies.
- Reviewed and reconciled discrepancies in deposit accounts.
- Assisted in training new staff on deposit operations procedures.
- Processed foreign items and returned mail.
Customer Service Representative
FirstBank of Tennesee
2020.06 - 2021.08
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed transactions accurately while adhering to company policies and procedures.
- Assisted clients in navigating online banking tools, enhancing user experience and satisfaction.
- Trained new team members on customer service protocols and systems, fostering a collaborative work environment.
- Assisted Commercial Customers with online Banking profiles
- Treasures Management Help
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
General Manager
Hurrican Grill and Wings
2018.12 - 2020.03
- Led team to optimize operational efficiency and enhance customer satisfaction.
- Developed training programs to improve staff performance and retention rates.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Implemented cost-control measures, achieving significant budget adherence across all departments.
- Analyzed sales data to identify trends, driving menu adjustments and promotional strategies.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
General Manager
Hurricane Grill & Wings
2016.11 - 2018.12
Shift Leader
Cowboys Bbq & Steak
2017.06 - 2018.11
Sales Associate,
OfficeMax / Office Depot
2012.01 - 2018.09
Receptionist Administrator
Health South Rehab
2014.05 - 2016.09
Education
High School Diploma -
St Lucie West Cenntenial
Port Saint Lucie, FLSkills
- Claims review
- Written and verbal communication
- Legal research
- Data entry
- Documentation processing
- Repayment plan development
- Foreclosure prevention
- Bankrupt accounts assessments
- Asset valuation
- Bankruptcy filing procedures
- Compliance assurance
- Operational risk
- Credit analysis
- Risk mitigation
- Collections experience
- Default management
- Coordinating records
Timeline
Collection / Bankruptcy Specialist
FirstBank of Tennesee
2025.06 - Current
Loan Specialist
Firstbank of Tennesee
2022.05 - 2025.06
Deposit Operations Specialist
FirstBank of Tennesee
2021.09 - 2022.05
Customer Service Representative
FirstBank of Tennesee
2020.06 - 2021.08
General Manager
Hurrican Grill and Wings
2018.12 - 2020.03
Shift Leader
Cowboys Bbq & Steak
2017.06 - 2018.11
General Manager
Hurricane Grill & Wings
2016.11 - 2018.12
Receptionist Administrator
Health South Rehab
2014.05 - 2016.09
Sales Associate,
OfficeMax / Office Depot
2012.01 - 2018.09
High School Diploma -
St Lucie West Cenntenial