Nicole Graham
Columbus,KS
Summary
Dynamic Shift Lead with a proven track record at D'angelo's Pizzeria, excelling in conflict resolution and production leadership. Skilled in elevating customer satisfaction and streamlining operations, I have effectively mentored teams to surpass service standards, fostering a positive and productive work environment. My approach has significantly enhanced team motivation and operational efficiency.
Overview
4
4
years of professional experience
Work History
Shift Lead
D'angelo's Pizzeria
09.2020 - Current
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
Education
Bachelor Of Science - Psychology
Pittsburg State University
Pittsburg, KSAssociates Of Science - Psychology
Neosho County Community College
Chanute, KS2024
Skills
- Production leadership
- Relationship management
- Team motivation
- Conflict resolution
- Employee training
- Shift leadership
Timeline
Shift Lead
D'angelo's Pizzeria
09.2020 - Current
Bachelor Of Science - Psychology
Pittsburg State University
Associates Of Science - Psychology
Neosho County Community College
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