Nicole Grant
Land O Lakes
Summary
Member-driven Complex Auto Adjuster, aiming to advance my career to manage the next generation of claims adjusters to handle multi-level claims within USAA.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Auto Non Injury Complex Adjuster
USAA
Tampa, FL
06.2023 - Current
- As an auto complex claims adjuster with USAA I investigate claims and make decisions to indemnify parties involved in accidents. Many of these are total losses, UMPD claims, limits issues and other fairly complex types of claims. I interview witnesses and view the accident scene to understand the nature of the claim and gain an understanding of what occurred prior to the claim. I evaluate photos, police reports, video footage, previous insurance claims and other information to further understand the incident. I work with appraisers, shops, and various companies to assist in services. I review the claim-holder's insurance policy in order to determine what should be covered. Most importantly I educate and guide both members and claimants through the claims process making it as easy as I can for them. At USAA I adhere to strict policies and procedures set forth for the service of our members.
6th Grade ELA Teacher
Imagine School at Land O Lakes
Land O Lakes, FL
09.2022 - 07.2023
- As a middle school teacher I have collaborated with other teachers and administrators in development, evaluation and revision of middle school programs. Prepared students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks. Attended professional meetings, educational conferences and teacher training workshops to maintain and improve professional competence. Assigned lessons and correct homework. Prepared objectives and outlined for courses of study, following curriculum guidelines and requirements of states and schools.
8th Grade ELA Teacher
RP Dawkins Middle School
Moore, SC
08.2021 - 09.2022
- Duties include, but are not limited to evaluating performance and facilitated efforts to advance student growth, creating a positive classroom environment and culture that enables students to learn while being engaged, planning and modified lessons to meet requirements of diverse learners within the SC College and Career Ready Standards, incorporated technology to enhance access to learners taught virtually, collaborated with colleagues in PLC's to enhance all students needs, contributed to developing a new school's mission and vision, designed activities and service learning projects through inquiry based learning, and performed additional tasks related to teaching and continued growth in a middle school.
Fourth Grade Teacher
Gold Hill Elementary School
Fort Mill, SC
08.2016 - 08.2021
- At Gold Hill Elementary I, maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions, offered hands-on learning opportunities to develop student self-esteem and life skills, instructed students in standardized subjects as well as general learning strategies and skills for social development and character, and collaborated with a team to increase our students' success and school culture.
Elementary School Teacher
Imagine School at Land O' Lakes
Land O' Lakes, FL
08.2008 - 08.2016
- I have taught grades K-3 and my duties included being team leader for multiple years, in charge of the character development program, helped start the school and write it's charter, STEAM Development, created curriculum in reading and science, implemented lesson plans collaboratively with team to include classroom activities in line with the Florida State Standards in Education, communicated regularly with guardians and students about progress and any potential problems or roadblocks, assisted in the creation and improvement of educational curriculum to foster the best learning environment, assigned rigorous projects and assignments for comprehension and accuracy, and prepared students for high stakes state testing.
Education
Designation in Claims -
The Institutes
12-2025
Master Of Arts - Curriculum And Instruction
University Of South Florida
Tampa, FL01-2011
Bachelor Of Science - Elementary Education
University Of Central Florida
Orlando, FL01-2008
Skills
- L4A
- Alpha CAT Team
- Complex Mentor and Outside Hire Coach
- Team Captain and Lead
- Pulse Rep
- Exceeds Expectations on Annual Review 3/3
- Teacher of the Year
- National Conference Presenter
- Goal Setting and Growth
- Multitasking
- Organized
- Excellent Communicator
- Detail Oriented
- Conflict Resolution
- Microsoft Office Proficiency
- Team Building and Motivation
Certification
- Insurance Designation in Claims
- 0620 - ADJUSTER - ALL LINES License Number: W962203
- Adjuster Pro Course Completion
- Professional Teaching Certification in FL and SC
- Middle Level English Language Arts Teaching Certification
Timeline
Auto Non Injury Complex Adjuster
USAA
06.2023 - Current
6th Grade ELA Teacher
Imagine School at Land O Lakes
09.2022 - 07.2023
8th Grade ELA Teacher
RP Dawkins Middle School
08.2021 - 09.2022
Fourth Grade Teacher
Gold Hill Elementary School
08.2016 - 08.2021
Elementary School Teacher
Imagine School at Land O' Lakes
08.2008 - 08.2016
Master Of Arts - Curriculum And Instruction
University Of South Florida
Bachelor Of Science - Elementary Education
University Of Central Florida
Designation in Claims -
The Institutes