Nicole Grantham
Copperas Cove
Summary
Dependable customer care professional with advanced troubleshooting skills. Committed to enhancing customer satisfaction and streamlining processes through effective multitasking and leadership. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Care Crew Tier III
Duluth Trading
Mount Horeb
10.2021 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Processed incoming and outgoing correspondence efficiently.
- Collaborated with team members to streamline administrative tasks.
- Utilized software tools for data entry and record maintenance.
- Handled inquiries from clients and directed them to appropriate staff members.
- Assisted with filing documents and maintaining records.
- Assisted with special projects as needed by management team.
- Inputted data into spreadsheets for tracking purposes.
- Performed data entry tasks with accuracy and speed.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Updated customer contact information in the system database.
- Prepared documents such as letters, memos, agendas.
- Managed incoming and outgoing mail correspondence.
- Prepared shipping packages by printing packing labels and verifying orders.
- Managed material flow and cataloging materials by accurately maintaining references and files.
- Facilitated communication within the office and with external partners.
- Facilitated internal communication by distributing memos and announcements.
- Maintained confidentiality of sensitive information and documents.
Server
Outback Steakhouse
Killeen
08.2013 - 11.2023
- Provided excellent customer service to enhance dining experience.
- Took and processed customer orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new staff on service procedures and protocols.
- Managed cash register and processed payments accurately.
- Responded promptly to customer inquiries and concerns with professionalism.
- Upsold menu items to enhance guest satisfaction and dining experience.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
High School Diploma -
Palmer High School
Colorado Springs, CO05-2009
Skills
- Advanced troubleshooting
- Data entry
- Customer relationship management
- Report generation
- Software navigation
- Inventory management
- Remote office support
- Stress management
- Leadership skills
- Dependability and responsibility
- Positive demeanor
- Multitasking expertise
Timeline
Customer Care Crew Tier III
Duluth Trading
10.2021 - Current
Server
Outback Steakhouse
08.2013 - 11.2023
High School Diploma -
Palmer High School