Nicole Green
Merrillville,IN
Summary
Dynamic healthcare professional with extensive experience, excelling in medical records review and patient registration. Proven ability to enhance patient satisfaction through exceptional customer service and efficient appointment scheduling. Adept at collaborating with clinical teams to ensure compliance and improve workflows, contributing to optimal patient outcomes.
Overview
21
21
years of professional experience
Work History
Registration Representative
Powers Health
Merrillville, Indiana
07.2024 - Current
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Followed up with patients regarding outstanding balances on accounts while exercising discretion when necessary.
- Collaborated with clinical staff members to ensure proper documentation was completed prior to patient being seen by physician or specialist.
- Scheduling appointments
Health Unit Coordinator/Appointment Scheduler
Franscican
Munster, Indiana
05.2019 - 06.2024
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
- Greeted visitors and directed them to the proper area of the office.
- Schedule follow up appointments
CNA
Bickford Assisted Living
Crown Point , IN
02.2010 - 04.2022
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Medical Assistant
Dr. Angelique Brown
Merrillville, Indiana
08.2004 - 02.2009
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Supported administrative staff by processing payments.
- Scheduled appointments for patients via phone and in person.
- Registered new patients into practice management software program accurately entering demographic information.
- Educated patients about medications, procedures and physician's instructions.
Education
High School Diploma -
Merrillville High School
Merrillville, IN06-1996
Some College (No Degree) - Medical Assistant Certificate
Jermi College
Munster InSkills
- Medical records review
- Appointment scheduling
- Patient registration
- Insurance verification
- Customer service
- Healthcare administration
Timeline
Registration Representative
Powers Health
07.2024 - Current
Health Unit Coordinator/Appointment Scheduler
Franscican
05.2019 - 06.2024
CNA
Bickford Assisted Living
02.2010 - 04.2022
Medical Assistant
Dr. Angelique Brown
08.2004 - 02.2009
High School Diploma -
Merrillville High School
Some College (No Degree) - Medical Assistant Certificate
Jermi College
Similar Profiles
Estanislao Herrera IIIEstanislao Herrera III
Neuroscience ICU Registered Nurse at Powers HealthNeuroscience ICU Registered Nurse at Powers Health
EMILY GRONLIEMILY GRONLI
Registered Nurse (ED) at Powers HealthRegistered Nurse (ED) at Powers Health
Caitlyn ScherCaitlyn Scher
Buyer at Powers HealthBuyer at Powers Health