Nicole Greene
Shelby,NC
Summary
Polite and professional customer service representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Customer Service Representative
Aerotek
, PA
09.2020 - 12.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered up to 40 incoming calls in busy, fast-paced global call center.
- Delivered exceptional customer service to Claimants by communicating important information and patiently listening to all issues.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Human Service Specialist I
Cherokee County Department Of Social Services
Gaffney, SC
01.2020 - 06.2020
- Submit requests for medical, dental, law enforcement and school records, etc.
- Assist with the completion of Foster Care Review Board packets and IV-E packets.
- Assist with the transportation of children.
- Assist with child and family visitation and teach appropriate parenting and household management skills.
- Assist with other administrative support functions, to include preparing correspondences, copying, faxing, preparing e-mails, etc.
- Participated in trainings and seminars to improve skills set and knowledge.
Childcare Teacher
Boiling Springs Baptist Church Daycare - Boiling Springs
, NC
10.2005 - 12.2019
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Promoted sensory development by providing access to different textures.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Used classroom observations to create written assessments of student performance.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Education
High School Diploma - undefined
Crest High School
No Degree - Early Childcare
Cleveland Community College
Shelby, NCNo Degree - Social Work
Liberty University
Lynchburg, VA 08.2019 - Current
Skills
Customer service experienceundefined
Timeline
Customer Service Representative
Aerotek
09.2020 - 12.2021
Human Service Specialist I
Cherokee County Department Of Social Services
01.2020 - 06.2020
No Degree - Social Work
Liberty University
08.2019 - Current
Childcare Teacher
Boiling Springs Baptist Church Daycare - Boiling Springs
10.2005 - 12.2019
No Degree - Early Childcare
Cleveland Community College
High School Diploma - undefined
Crest High School
Similar Profiles
Riley ColemanRiley Coleman
National Recruiter at AEROTEKNational Recruiter at AEROTEK
John WilliamsJohn Williams
Cable Management at AerotekCable Management at Aerotek
Tracy SeamsterTracy Seamster
Forklift Operator at AerotekForklift Operator at Aerotek
Robert LaabsRobert Laabs
Lead GPS Heavy Equipment Operator at AerotekLead GPS Heavy Equipment Operator at Aerotek
Waticia AdamsWaticia Adams
Inspector at KSMInspector at KSM