Nicole Gregware
Boyne Falls,MI
Summary
Dedicated office manager and bookkeeper with comprehensive experience in administrative processes and customer support. Skilled in optimizing project timelines and enhancing cross-team communication, ensuring organized operations and high levels of client satisfaction in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Office Manager/Bookkeeper
CR3 American Exteriors
Gaylord, Michigan
05.2024 - 08.2026
- Oversaw daily office operations, administrative processes, documentation, and recordkeeping to ensure smooth functioning.
- Streamlined office operations to improve workflow efficiency and communication across departments.
- Managed customer communications by phone and email, providing timely and professional support.
- Administered the company CRM, maintaining accurate customer records and tracking projects from start to completion.
- Coordinated scheduling, installations, inspections, appointments, and logistics across multiple teams to streamline project execution.
- Coordinated communication between customers, crews, management, and departments to keep projects organized and on schedule.
Ski Lift Operator
Boyne Mountain Resort
Boyne Falls, MI
08.2023 - 05.2024
- Operated ski lifts safely and efficiently while providing attentive guest service.
- Conducted safety checks and reported equipment or maintenance concerns.
Customer Care Specialist
Boyne Mountain Resort
Boyne Falls, MI
10.2021 - 08.2023
- Assisted customers by phone, email, web chat, and in person while managing inquiries through a ticketing system.
- Collaborated across departments and helped improve customer service processes.
Daytime Nanny
Private Family Nanny
Boyne City, Michigan
11.2020 - 10.2021
- Managed children's daily care, routines, activities, meals, and household organization.
Daycare Assistant
ToddlerVille Daycare
Boyne City, MI
11.2018 - 05.2020
- Provided childcare, led age-appropriate activities, maintained daily routines, and communicated with families and staff.
Cashier / Customer Service Associate
Blarney Castle
Boyne Falls, MI
07.2017 - 11.2018
- Processed POS transactions, handled cash, assisted customers, and performed key-holder opening and closing duties.
Education
High School Diploma -
BOYNE FALLS PUBLIC SCHOOL
Boyne Falls, MI, US05-2005
Skills
- QuickBooks Proficiency
- Financial Reporting & Transaction Processing
- Office Management
- Project Coordination
- CRM Software Proficiency
- Data & Records Management
- Appointment & Calendar Scheduling
- Microsoft Office & Google Workspace
- Customer & Client Support
- Email & Client Communication
- Organizational & Time Management Skills
- CRM Training & Technical Support
Certification
- Quickbooks
- First Aid/CPR Certification
Timeline
Office Manager/Bookkeeper
CR3 American Exteriors
05.2024 - 08.2026
Ski Lift Operator
Boyne Mountain Resort
08.2023 - 05.2024
Customer Care Specialist
Boyne Mountain Resort
10.2021 - 08.2023
Daytime Nanny
Private Family Nanny
11.2020 - 10.2021
Daycare Assistant
ToddlerVille Daycare
11.2018 - 05.2020
Cashier / Customer Service Associate
Blarney Castle
07.2017 - 11.2018
High School Diploma -
BOYNE FALLS PUBLIC SCHOOL