Nicole Griffin
Tampa,FL
Summary
Customer-focused professional with expertise in conflict resolution and problem-solving. Delivers exceptional service that enhances customer satisfaction and loyalty. Collaborates effectively within teams and adapts to dynamic environments while consistently achieving organizational objectives.
Overview
24
24
years of professional experience
Work History
Personal Shopper
Shipt
2017.01 - Current
- Completed over 10,600 orders with a 99% accuracy rate, maintaining exceptional customer satisfaction.
- Cultivated loyal customer base through personalized service and proactive communication, enhancing repeat business.
- Achieved recognition for exceeding company’s on-time delivery benchmarks, contributing to overall customer satisfaction.
Gatekeeper
100x Hospitality
2025.06 - 2025.06
- Managed access control for 2,000+ guest wine industry event, ensuring seamless VIP and artist entry.
- Directed traffic and parking logistics to enhance flow efficiency for 2,000+ guests.
- Collaborated with leadership to resolve real-time logistical challenges and ensure event success.
Bar Manager / Inventory Control Manager
Miami Beach Pride
2019.10 - 2025.05
- Spearheaded bar and beverage operations for 10–12 full-service bars across a 4-block outdoor festival serving 175,000+ attendees.
- Logged 3,000+ inventory items and vendor deliveries during festival build phase, ensuring accurate tracking and accountability.
- Received, verified, and logged 3,000+ inventory items and vendor deliveries during the festival build phase.
- Supervised 8-person barback team and 20+ volunteers, facilitating accurate restocking and seamless bar operations.
- Executed daily and post-event inventory reconciliations, repackaging, and strike preparation for efficient load-out.
- Assisted Bar Director with logistics and staffing for ancillary Pride events throughout the year.
Customer Service Representative / White Glove Service
SalonCentric / L’Oréal Brands
2015.01 - 2018.01
- Managed 50+ salon accounts and processed over $1M in product orders annually.
- Partnered with Sales Consultants to streamline order fulfillment, enhancing client retention.
- Conducted client product training sessions to boost brand knowledge and foster loyalty.
Restaurant & Catering Management Roles
Hospitality & Event Management
2003.01 - 2012.01
- Directed daily operations for upscale restaurants, catering companies, and hotel dining services, ensuring high standards of service and guest satisfaction.
- Supervised and trained teams of 20–50 staff across multiple hospitality departments, fostering a collaborative environment and enhancing service delivery.
- Planned and executed catered events for up to 500 guests, achieving high guest satisfaction while adhering to budgetary constraints.
- Supervised and trained teams of 20–50 staff across multiple hospitality departments.
Education
Bachelor of Arts - Journalism, Minor in Marketing
Ball State University
Muncie, INSkills
- Customer Service and Retention Strategies
- Event logistics management
- VIP event coordination
- CRM and ERP systems
- Inventory Management
- Recruitment and leadership
- Conflict resolution
- Staff training
- Bar management
Major Event Highlights
- Miami Beach Pride Festival (175,000+ attendees) – Bar & Beverage Operations Management
- Napa Valley Wine Festival (2,000+ guests) – Event Access & VIP Coordination
- Multiple Corporate Restaurant Openings – Staff Recruitment & Training Leadership
Timeline
Gatekeeper
100x Hospitality
2025.06 - 2025.06
Bar Manager / Inventory Control Manager
Miami Beach Pride
2019.10 - 2025.05
Personal Shopper
Shipt
2017.01 - Current
Customer Service Representative / White Glove Service
SalonCentric / L’Oréal Brands
2015.01 - 2018.01
Restaurant & Catering Management Roles
Hospitality & Event Management
2003.01 - 2012.01
Bachelor of Arts - Journalism, Minor in Marketing
Ball State University