Nicole Grillon
Union Bridge,MD
Overview
10
10
years of professional experience
Work History
Medical Assistant
Oral and Maxillofacial Surgery Specialis
Bethesda, MD
08.2020 - Current
- Took part in surgical procedures by assisting oral surgeon.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Took patient dental impressions and pour models for the oral surgeon.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Gave patients detailed education before surgery to explain side effects and what medications could be used to treat pain.
- Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
- Recorded patients' medical history, vital statistics and test results in medical records as part of patient intake process.
- Collected and entered claim information with great attention to detail.
- Assisted dentist in management of medical or dental emergencies.
- Exposed dental diagnostic x-rays.
- Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, packing of gauze, flossing methods, and other brushing techniques.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Contributed to office operations by triaging patients by severity of medical complaint.
Billing Specialist and Hospital Coordinator
Oral Surgery Specialists, PC
Bethesda, Maryland
01.2023 - Current
- Supported hospital scheduling across nursing, physician, and support teams for 5+ facilities (Including Suburban Hospital and Sibley Memorial Hospital).
- Updated families, staff, and outside providers on appointment changes.
- Maintained confidential records in line with hospital policy and privacy standards.
- Tracked patient files, forms, and referral documents in hospital systems.
- Processed invoices using company billing systems and account records.
- Reviewed billing details for accuracy before sending customer statements.
- Resolved billing questions with customers and internal departments.
- Updated account information in company finance databases.
- Applied payments and adjustments to open billing accounts.
- Reviewed prior authorization requests for medical services and prescription coverage.
- Verified patient insurance benefits and eligibility details.
- Collected clinical documentation for authorization submissions.
Account Executive
Marriner Marketing Communications Inc.
Columbia, MD
09.2019 - 08.2020
- Developed relationships with food service clients and provided individualized customer service to maintain longevity of accounts.
- Identified potential customers and evaluated market potential.
- Maintained updated knowledge of changing industry, standards and trends related to food service accounts.
- Developed and enhanced account development strategies in collaboration with division leaders.
- Reviewed advertising copy, design comps and final art to approve work.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Oversaw production of advertising copy, including preparing scripts, reviewing proofs and editing layouts.
- Worked with media organizations both print and digital to obtain positive coverage in the food service industry.
- Produced status reports for client and senior management.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Cultivated and developed customer relationships to enable sustained revenue growth.
- Negotiated contracts, closed agreements and supported sales team in new product launches.
Certified Digital Account Manager
Dreamscape Marketing LLC
Ellicott City, MD
11.2018 - 09.2019
- Managed 40+ Accounts daily
- Maintained positive and productive relationships by performing location visits
- Establish contracts, including pricing structures and service terms
- Collaborated with graphic designers to produce high-quality advertising in line with brand image
- Developed relationships with clients and provided individualized customer service to maintain longevity of accounts
- Created, guided and executed projects through sales, staff and design management to point of completion
- Created, implemented and reported performance of 40 campaigns to enhance brand awareness and drive profits
- Managed workflow between internal teams to execute campaigns
- Monitored the digital advertising campaigns using ad servers and analytic programs, while having a sharp focus on effectiveness from an ROI perspective
- Provided reporting for all digital advertising campaigns using key industry metrics on a weekly basis
- Acted as the client contact for all digital campaign elements e.g. PPC, SEO, Social & Affiliates therefore sound knowledge of all channels was developed
Oral and Maxillary Front Desk &Billing Specialist
Oral and Maxillary Surgery Specialist P.C.
Bethesda, MD
05.2016 - 08.2018
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Education
Associate of Science - Nursing
Carroll Community College
Westminster, MD05-2028
Bachelor of Science - Nursing
Frostburg State University
Frostburg, MD05-2028
Bachelor of Science - Business Administration with a concentration in Marketing
Robert Morris University
01-2018
Skills
- Professional bedside manner
- Understands medical procedures
- HIPAA compliance
- Charting expertise
- Proper sterilization techniques
- Documentation procedures expert
- Quick problem solver
- Advanced radiology knowledge
- Interpersonal and written communication
- Surgical procedure preparations
- Post-surgical care
- Taking X-rays
- Exam room setups
- Medical records management
- Disinfecting rooms and equipment
Timeline
Billing Specialist and Hospital Coordinator
Oral Surgery Specialists, PC
01.2023 - Current
Medical Assistant
Oral and Maxillofacial Surgery Specialis
08.2020 - Current
Account Executive
Marriner Marketing Communications Inc.
09.2019 - 08.2020
Certified Digital Account Manager
Dreamscape Marketing LLC
11.2018 - 09.2019
Oral and Maxillary Front Desk &Billing Specialist
Oral and Maxillary Surgery Specialist P.C.
05.2016 - 08.2018
Bachelor of Science - Business Administration with a concentration in Marketing
Robert Morris University
Associate of Science - Nursing
Carroll Community College
Bachelor of Science - Nursing
Frostburg State University