Nicole Guajardo
San Antonio,TX
Summary
A hardworking and dedicated employee who offers strong multitasking, problem-solving, and communication skills, as well as experience in promoting products and finalizing sales. Successful at up-selling target items and giving customers' positive experiences to drive loyalty and repeat business. Capable of assisting customers with various needs and while offering support to other employees for complex issues.
Overview
6
6
years of professional experience
Work History
Key Holder
Aveda
04.2021 - 07.2023
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Developed and maintained strong relationships with team members and vendors to establish rapport and build trust.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Streamlined opening and closing procedures as integral member of store staff.
- Collaborated with management to develop targeted marketing campaigns that increased brand awareness and customer engagement.
Guest Service Agent
Eilan Hotel And Spa Resort
04.2021 - 02.2022
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
Supervisor - Sales Lead
Francesca's
10.2020 - 02.2021
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached employees in successful selling methods and encouraged cross-selling for additional products.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Supervised sales team of 2-3 people, stepping in to support employees and deliver smooth sales processes for clients.
- Oversaw store operations daily
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Opened or closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Supervisor
Bealls / Gordman's
02.2020 - 08.2020
- Coached team on effective upselling and cross-selling methods.
- Performed opening and closing store functions
- Maintained merchandise presentation to company standards.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Lead Cashier
American Eagle Outfitters
08.2018 - 05.2020
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Used POS system to enter orders, process payments, and issue receipts
- Educated fellow employees on all daily tasks, including register use, merchandising and customer service.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Consistently enrolled customers in credit card and rewards programs to promote loyalty, satisfaction and sales numbers
- Maintained customer satisfaction while handling product returns quickly and professionally
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Resolved escalated customer disputes with special actions such as discounts.
- Directed team of 3-5 cashiers to maximize performance and deliver exceptional service to every customer.
Sales Associate - Stylist
American Eagle Outfitters
08.2017 - 08.2018
- Developed compelling outfits that exceeded customer's expectations and resulted in sales of at least $200 per transaction on average
- Researched current fashion trends and competitor activity
- Created fashion sample garments for clients
- Assisted young ladies in finding appropriate outfits that fit school standards
- Greeted all clients with a warm smile and asked open-ended questions to better understand shopping needs
- Cultivated lasting relationships with customers through one-on-one interactions resulting in recurring brand loyalty
- Organized fitting rooms to ensure all areas were clean and comfortable for optimal shopping experience
- Drove brand awareness by organizing display setups and assisting in merchandising
Sales Associate - Stylist/Greeter
American Eagle Outfitters
05.2017 - 08.2017
- Offered each customer quality, personal service and polite support to boost sales and customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
Education
Bachelor of Arts - Political Science
Texas A&M University - Corpus Christi
Corpus Christi, TXBachelor of Arts - University Studies- Race, Gender, Ethnicity
Texas A&M University
College Station, TXSkills
- 6 years of Customer Servicing
- Self-motivated
- Energetic
- Goal oriented
- Outstanding client retention
- Complaint resolution
- Retail Industry knowledge
- Training and mentoring
- Team Building
- Money handling
- Retail merchandising
- Maintaining store appearance
- Stocking and replenishing
- Multi-tasking
- Loss prevention
- Communication skills
Hobbies
I enjoy painting and decorating on my free time. I love to stay up to date with politics and world affairs and enjoy researching current fashion trends to influence my own personal style.
Accomplishments
- Received the "Employee of the Month" award after 2 months of employment at American Eagle Outfitters
- Won multiple weekly credit/loyalty events at American Eagle Outfitters
- Promoted to Supervisor at Bealls after 2 weeks of employment.
- Surpassed Monthly Sales Goals Resulting in team "monthly Bonus" Several times at Aveda
Additional Information
- Linsdsay McKissack - Store Manager at Aveda (972) 822-4378 (Most Recent Place of Employment)
- Rabail R. Rana - Store Manager at Francesca's (908) 279-3495 Rabailrana@gmail.com
- Joshua Haynes - Assistant Store Manager at Gordman's (979) 446-1965 jfash84@icloud.com
Timeline
Key Holder
Aveda
04.2021 - 07.2023
Guest Service Agent
Eilan Hotel And Spa Resort
04.2021 - 02.2022
Supervisor - Sales Lead
Francesca's
10.2020 - 02.2021
Supervisor
Bealls / Gordman's
02.2020 - 08.2020
Lead Cashier
American Eagle Outfitters
08.2018 - 05.2020
Sales Associate - Stylist
American Eagle Outfitters
08.2017 - 08.2018
Sales Associate - Stylist/Greeter
American Eagle Outfitters
05.2017 - 08.2017
Bachelor of Arts - Political Science
Texas A&M University - Corpus Christi
Bachelor of Arts - University Studies- Race, Gender, Ethnicity
Texas A&M University
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