Nicole Gustkey
Homer City,PA
Summary
Dynamic Assistant Manager at Barbara's Hallmark with a proven track record in enhancing customer satisfaction and driving sales through effective merchandising strategies. Skilled in team leadership and financial reporting, I successfully implemented promotional campaigns that significantly increased foot traffic, while fostering a collaborative work environment to achieve operational excellence.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Barbara's Hallmark
Johnstown, PA
03.2021 - 07.2023
- Assisted in managing daily operations, ensuring smooth workflow and customer satisfaction.
- Trained and mentored team members on product knowledge and customer service techniques.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Analyzed inventory levels, coordinating restocking to maintain optimal product availability.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Collaborated with management to assess performance metrics and identify improvement areas.
- Executed promotional campaigns, effectively increasing foot traffic and sales during events.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Conemaugh Valley Jshs
Johnstown, PA01-2028
Associate of Science - Accounting
Westmoreland Community College
Youngwood, PA01-2028
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Project management
- Financial reporting
Timeline
Assistant Manager
Barbara's Hallmark
03.2021 - 07.2023
High School Diploma -
Conemaugh Valley Jshs
Associate of Science - Accounting
Westmoreland Community College