Nicole Guzman
Newark,NJ
Summary
Highly-Motivated employee promoting excellent customer service, performance skills, and time management. Always ready and willing to pitch in and perform above expectations. Skilled in working under pressure and adapting to new situations and challenges. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
7
7
years of professional experience
Work History
Shift Leader
Starbucks
Newark, NJ
05.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
Data Entry Clerk (internship)
Prudential
Newark
05.2021 - 08.2021
- Forwarded calls, printed and filed documents, set appointments
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Maintained confidentiality of sensitive information entered into the system.
Barista/Cashier
Jackie's
Montclair
08.2020 - 06.2021
- I️ made fresh smoothies, lattes, juices, and parfaits
- I️ also restocked, cleaned, served food, took orders, packed takeout/online orders, and operated the register
- I️ was given supervisor responsibilities after 2 months and was continuously complimented on my positive and quick customer service.
Caterer
Temple Beth-El
06.2017 - 03.2020
- Set up and disassembled food service stations, equipment and furniture
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction
- Cleaned, sanitized and organized foodservice equipment, including serving utensils, trays and station counters.
Education
High school diploma -
Kearny High School
06.2019
Neuroscience
Rutgers, The State University of New Jersey
Newark, NJSkills
- Cash Handling
- Proficient in Microsoft office (PowerPoint, Word, Excel)
- Patient and service oriented
- Data Logging
- File Management
- Information Protection
- Inventory Control
- Knowledge of HIPPA and OSHA regulations
- Medical Terminology
Languages
English
Native/ Bilingual
Spanish
Full Professional
Portuguese
Limited
Timeline
Shift Leader
Starbucks
05.2023 - Current
Data Entry Clerk (internship)
Prudential
05.2021 - 08.2021
Barista/Cashier
Jackie's
08.2020 - 06.2021
Caterer
Temple Beth-El
06.2017 - 03.2020
High school diploma -
Kearny High School
Neuroscience
Rutgers, The State University of New Jersey