Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Hagen

Nicole Hagen

Billerica,MA

Summary

Dependable, successful server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

I'm Organized and dependable I'm successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to help the team get things done efficiently and correctly, Making sure every guest leaves happy and returns.

Overview

25
25
years of professional experience

Work History

Server

Cheesecake Factory Inc
10.2021 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers..
  • Served food and beverages promptly with focused attention to customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • servsafe certified
  • Alcohol Server Registered in town of Burlington Mass
  • Completed many trainings about the restaurant industry


Self-Employed

Cleaning & Co
01.2018 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.

Kindergarten Teacher

Knowledge Beginings
09.2020 - 06.2021
  • Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
  • Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.
  • Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
  • Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
  • Identified characteristics, needs, abilities, and problems of each child through personal interaction and progress reports to optimize approaches.

Foster Parent

Department of Children and Family Services
01.2000 - 01.2011
  • Offered extensive care to troubled older children without the likelihood of adoption.
  • Fostered all ages newborn to 18
  • Transported kids to mandated therapy, extracurricular activities and medical appointments.
  • Helped reunify birth families through coordinated visitation strategies.
  • Prepared and maintained individual beds and personal space for foster children.
  • Documented data and completed accurate updates to case records.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Assisted children through recovery from difficult home or school situations.

Education

No Degree - Childcare/social Work

Middlesex Community College - Bedford
Bedford, MA

High School Diploma -

Arlington High School
Arlington, MA
06.1999

Skills

  • Beverage Preparation
  • Menu Memorization
  • Strong Work Ethic
  • Guest Engagement
  • Table Bussing
  • High-volume dining
  • Allergy awareness
  • Food safety understanding
  • Order Management
  • Food Delivery
  • Order delivery practices

Timeline

Server

Cheesecake Factory Inc
10.2021 - Current

Kindergarten Teacher

Knowledge Beginings
09.2020 - 06.2021

Self-Employed

Cleaning & Co
01.2018 - 10.2021

Foster Parent

Department of Children and Family Services
01.2000 - 01.2011

No Degree - Childcare/social Work

Middlesex Community College - Bedford

High School Diploma -

Arlington High School

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